Gabrielli Truck Sales is looking to hire a Service Advisor!

Service Department Advisor Liaison

We are a professional commercial diesel equipment corporation, family owned and operated with 22 successful facilities in the tri-state area and growing! Seeking proactive, goal oriented, professional team members for career opportunities with longevity.

This role is multi-layered, encompassing responsibilities that requires an ideal candidate that can fulfill the following responsibilities within a fast pace/ high energy environment and alongside a team of fellow advisors and senior management.

** We offer unique job opportunities with on-the-job training to teach job specific roles and platforms**

Responsibilities: include but are not limited to the following description and or detail.

Communicate with customers from greeting and performing intake to ensuring satisfaction that all needs are met in a professional and efficient manner. Includes constant status updates and revisions to work detail to fit customer needs.
Effectively communicate with customers in an appropriate and timely manner via phone and through case platforms.
Perform visual walk-through inspections on customer’s vehicle to itemize concerns and or note any follow-up questions or details
Follow/ track work orders from beginning to end which includes invoicing and or filing warranty claims to hand off to warranty dept
Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist/ Decisiv/ Outlook
Confer with sales, accounting, leasing and parts departments to ensure proper protocol is followed for each repair order.
Consistently use Critical thinking and problem-solving skills both independently and cooperatively with a team to creatively implement necessary workflow.
Managing and implementing manufacturer guidelines to assure best practices and standards are maintained.
Invoicing and receiving payments for work orders
Use diagnostics equipment to check vehicles in and retrieve digital details to transfer and complete work order fulfillment
Create and allocate vendor purchase orders.
Create estimates and receive customer approval for work orders. Review repair orders and ensure work is completed and authorized.
Capacity to learn and facilitate multiple platforms to provide superior workflow.

Skills and Qualifications:

Associates degree minimum
Cdk experience preferred not mandatory
1 year dealership and or similar experience
Ability to read, analyze and interpret technician write ups, manufacturer documents and summarize in grammatically correct format.
Ability to serve customers with a commitment to excellence with follow up and resolution of work orders

ability to solve practical problems, carry out instructions

Multitasking individual to handle day to day responsibilities
Excellent oral and written communication skills
Proficiency in Microsoft office, google, computer basics
Positive, friendly and takes pride in all aspects of career
Professional/ Courteous
Excellent interpersonal skills
Strong attention to detail
Work independently with time management
Skilled at Technical or “smart” media
Adept at handling situations that may arise in a professional manner

Values:

Leadership qualities
Maintain a professional appearance and manner of decorum
Keep work area clean and organized
Commitment to integrity
Business ethics with commitment to company policy
Show initiative by following through on necessary projects and or paperwork on non-routine tasks
Proactive and curious to perform problem solving tasks
Willing to set standards with excellence in performance
Punctual and predictable attendance

Compensation and Benefits

Manufacturer paid training and certifications
Competitive pay
Complete health package/ dental/ vision/ wellness plan
401 k
Life insurance
Paid Vacation/personal/sick leave

Schedule:

Multiple shifts available:
Monday to Friday / Tuesday to Saturday/ Nights
Weekend availability
Overtime hours available

Gabrielli Truck Sales is an Equal Opportunity Employer. We value a diverse and inclusive working atmosphere. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to pregnancy, race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. Gabrielli Truck Sales provides reasonable accommodations for employees and applicants with disabilities or pregnant consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know.

Benefits:

Medical and Dental plan
Paid Holidays
Paid vacation and sick/personal time
401k with an employer match
EMPLOYER Paid Life insurance benefit
Gym Reimbursement program

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