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Automotive Service Advisor

Malloy Ford Charlottesville
Full-time
On-site
Charlottesville, Virginia, United States

Do you want to work with a winning team? Now you have your chance, We are looking for ONE cannidate to fill a much needed position.  This person we choose will have the chance to make a great living for thier family and work in a family friendly enviormnet. We are willing to train the right person. 

Send me your resume today!!  

Our mission at Malloy Ford Charlottesville is to build a long-term relationship with each customer through repeated positive experiences at our dealerships. In order to make this possible, each employee that joins our team must commit to practicing our core values. Sign on bonus available for right candidate.

Benefits 

  • Health, Dental, Vision Insurance
  • 401K
  • Family oriented business
  • Team atmosphere
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure the daily inventory of technicians' time is consistently sold to service customers or warranty contracts
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations 
  • Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Apply now
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