Automotive Service Advisor

Looking for Top Advisors!

If you're the best in your store, we're looking for you!  At Scott Honda of West Chester we have a long history of being at the top of our game and we're looking to add to our President's award winning team.  Full array of benefits, 401K with a match, healthcare plan, and more.  Family oriented work place, and all decisions come back to our mission statement.

ROLE COMPETENCIES:

• Positive Attitude
• Strong, Respectful Communicator
• Accountable
• Problem-Solver
• Coachable

BENEFITS:

• Medical/Dental/Vision
• 401k Match
• Paid Vacation
• Personal Time/Birthdays off
• Team appreciation celebrations
• Company fitness gym, on-site
• Eagles/Phillies spirit days
• Charity events & community volunteer opportunities
• Nutrition and Wellness seminars
• Financial Planning workshops

CORE RESPONSIBILITIES:

1. Organize and distribute the days’ schedule to prepare for incoming guests and manage efficient workflow through the shop; selling work needed to satisfy customer requests and maximize profitability.
2. Create a 5-star experience while leading each customer through the service journey, to inspire trust and loyalty. Maintain, at minimum, an 93% CSE score monthly.
3. Take ownership and expedite the well-organized preparation of information and paperwork for all departments; at the same time, attentively communicating to the customer and coordinating vehicles through the shop, car wash, and loaner department.
4. Assist the Service Manager with the tactful management of high-expectation customers. Take ownership for the resolutions of customer service concerns

Scott Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.