Automotive Service Writer

About Us: Elm Chevrolet is a customer-focused automotive service center dedicated to providing high-quality repairs and maintenance with exceptional customer service. We are currently seeking a personable and knowledgeable Service Advisor/Writer to join our team and help ensure our customers receive the best possible service experience.

Key Responsibilities:

• Greet customers warmly and assess their service needs.
• Communicate effectively with customers to determine their automotive concerns and explain the necessary repairs and services.
• Prepare detailed service estimates and provide clear explanations of work required.
• Schedule service appointments and manage the workflow in the shop.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Maintain customer records, including detailed notes on services performed and customer preferences.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Utilize computer systems to manage appointments, update records, and process transactions.

Requirements:

• BASIC COMPUTER SKILL: Must have basic working knowledge of computers.
• Valid Driver’s License: Must possess a valid driver's license with a clean driving record.
• Automotive Knowledge: Basic understanding of automotive systems and repairs is required to effectively communicate with customers and technicians.
• Customer Service Skills: Strong interpersonal skills with a focus on providing excellent customer service.
• Computer Skills: Proficiency in using computer systems and software for scheduling, record-keeping, and processing transactions.
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience: Previous experience in a service advisor/writer role or in a customer service position within the automotive industry is preferred.

Benefits:

• Competitive pay based on experience.
• Health, dental, and 401k plus pension.
• Paid time off and holidays.
• Ongoing training and development opportunities.
• Employee discounts on services and parts.