BMW / MINI Service Advisor
BMW / Loveland
A John Elway Dealership
Loveland, Co. 80538
Job details
Salary
$44,568 - $100,000 a year
Job Type
Full-time
What We Offer
- Health Insurance
- Dental and Vision Insurance
- Paid Time Off
- 401k
- Community Involvement
- Award Winning Dealership
- Team Environment
- Career Progression Opportunities
Full Job Description
Overview:
Looking for a lucrative and rewarding career with an Exciting Brand and Employee Centered organization? Our organization has an outstanding opportunity for a results-focused, highly driven, and experienced Service Advisor. We encourage you to apply today to join our family at BMW of Loveland, a John Elway Company; where you can contribute to our goal of providing an extraordinary and luxurious experience to all of our guests.
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
Responsibilities:
- Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
- Assist customers with any service needs they have for their vehicle.
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
- Ensures that required documentation is complete and is in compliance with regulations and standards.
- Attends all staff meetings, trainings, and educational classes as required.
- Helps educate/train new staff members.
- Problem solving, reporting research results, attention to detail.
- Continually learn about product updates, features, accessories to better assist customer needs.
- Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
- Follow all company policies and procedures.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
- Product knowledge & safety.
- Patience and high energy personality, computer literate management.
- Performs other duties as assigned
Qualifications:
- 2 + years' BMW Dealership experience preferred.
- Luxury Line Automotive experience a PLUS!
- Broad scope of automotive mechanical/electrical knowledge.
- Dealertrack / CDK computer programs experience a PLUS!!
- Pleasant/friendly demeanor and an outgoing personality.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
- Able to drive both automatic and standard-transmission vehicles.
- Basic computer and internet skills.
- Product knowledge a PLUS!
- Willingness to learn.
- A desire to work in a commission, performance-based environment.
- Ability to multi-task and follow tasks as assigned.
- Professional appearance and work ethic.
- Self-Starter and Self-Motivator.
- Ability to work well in a process driven environment.
- Bilingual a PLUS!