🚗 Join Our Drive to Excellence!
Service Advisor – O'Brien Honda of Bloomington
Are you a people person with a knack for cars and customer care? Do you thrive in a fast-paced environment where no two days are the same? The O'Brien Auto Team is on the hunt for a friendly, organized, and high-energy Service Advisor to be the bridge between our valued customers and our talented technicians.
We’re not just about cars — we’re about building relationships and delivering exceptional service that keeps our customers coming back. If you're ready to shift your career into high gear with a company that values growth, team spirit, and having fun along the way, we want to meet you!
🛠️ What You'll Be Doing:
As a Service Advisor, you're the quarterback of the service lane. You’ll guide our customers through the repair process with transparency, confidence, and a can-do attitude. Your day-to-day will include:
- Greeting customers with a smile (and sometimes coffee)
- Listening to concerns and completing walk-arounds with customers
- Scheduling appointments and keeping things running smoothly
- Explaining repair needs and costs clearly and honestly
- Keeping customers updated on progress in the way they prefer
- Coordinating with technicians and parts pros to deliver timely repairs
- Delivering the vehicle back like it’s brand new (well… almost)
- Following up to ensure complete satisfaction
- Helping customers plan ahead for maintenance and warranty work
- Hitting performance goals and setting the bar for service excellence
🤝 What We’re Looking For:
- Valid Illinois Driver’s License and clean driving record
- Great communicator with strong people skills
- Calm under pressure and loves solving problems
- Previous customer service or automotive experience is a big plus
- High school diploma or GED required (tech school is a bonus)
- A team player with a strong work ethic and professional demeanor
🌟 Perks & Benefits:
We’re more than just a paycheck. We offer:
💸 Compensation & Retirement
- Competitive pay with performance opportunities
- 401(k) with company match up to $500/year
🩺 Health & Wellness
- Health, dental, vision, and life insurance (Blue Cross Blue Shield)
- Optional supplemental coverages (disability, critical illness, accident, and more)
🌴 Time Off
- 1 week vacation (and more as you grow with us!)
- PTO earned monthly (starts after 90 days)
- Paid holidays (depending on department)
- Part-time team members also accrue paid time off!
📈 Career Development
- Paid training and manufacturer certifications
- Growth opportunities within the dealership
💻 Tools & Tech
- BambooHR access to track your benefits, PTO, and more
☕ Employee Perks
- Free coffee and soda
- Uniforms provided
- Vehicle purchase discounts
- Service and parts discounts
🚘 Who We Are:
The O’Brien Auto Team is a family-owned dealership group known for treating people right — from customers to coworkers. We believe in doing business the right way and supporting each other like family. With locations across Bloomington-Normal, we’re proud to represent top brands and provide unbeatable experiences.