Service Advisor

Job Summary: Fury Ford of Waconia is looking for a skilled and customer-focused Service Advisor to join our growing team! If you take pride in delivering an outstanding service experience and have the ability to confidently recommend and sell maintenance and repair services, we want to hear from you. 

About Us: At Fury, we are passionate about the automotive industry and focus our business towards the needs of our drivers. We got our start in 1963 when we first opened our doors as a small family business. Over 50 years later, we are still family-owned and operated and remain dedicated to offering world-class car service and selection. We carry new and pre-owned vehicles and offer a variety of services including financing and auto repair and maintenance. We are proud to make Fury Motors a one-stop-shop for all things automotive in the Twin Cities Metro.

Service Advisor Compensation and Benefits:

• Monday through Friday work schedule – no weekends!
• Great earning potential with performance-based incentives
• Opportunity to work with a respected dealer group – Fury Auto Group
• Supportive, family-friendly team culture
• Located in beautiful Waconia, MN – a vibrant small town with a big lake, local events, and just a short drive from the Twin Cities
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Strong customer service mindset with high CSI scores

Service  Requirements:

• Previous Ford dealership experience is highly preferred
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant a plus
• Very energetic personality 
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Fury Motors is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.