Service Advisor (Nissan)

Anderson Auto is looking for a service advisor to join our team. The service advisor is responsible for helping customers ascertain any problems and services of their vehicles. This is an important job that directly contributes to the success of business operations.

Required Education/Skills/Abilities

• High school diploma or GED.
• 1-3 years sales or technician experience preferred.
• 2-3 years experience as a service writer preferred.
• Excellent communication skills, written and oral required.
• Working knowledge of MS Office and other computer systems.

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Learn more about our company at

https://www.andersonauto.com/about-us/.

We are an Equal Opportunity Employer

We are committed to a drug-free workplace.

Summary/Objective

The service advisor is responsible for greeting customers on the service drive and initiating automotive services and repairs by ascertaining performance problems and services requested and maintaining customer rapport and records.  The service advisor is often the first and last person the customer interacts with at our dealership.  It is the service advisors responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come.

Essential Functions

• Be polite and friendly and greet customers promptly.
• Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Conduct telephone transactions courteously and quickly.
• Determine costs and completion date of repairs and service.
• Communicate expected repair/service time to customer.
• Analyze progress to maximize efficiency and maintain high quality of repairs.
• When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
• Notify customers promptly regarding any delays, changes or additional work that is required.  This may include testing, emailing or calling the customer multiple times.
• Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to effectively manage their expectations in an appropriate manner.  Never over-promise and under-deliver.
• Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.  Consult with the Service Manager for delegating assistance when necessary.
• Together with the service manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
• Produce accurate estimates for internal repairs.
• Start and finalize repair orders for warranty, customer paid and internal repairs.
• Proved excellent customer service for all customers whether external or internal.
• Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
• Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
• Shows when scheduled to work, on time, ready and able to perform essential job functions. 
• Adhere to all company policies, procedures and practices.
• Perform other tasks as directed.

Reasonable accommodations available to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• High school diploma or GED.
• 1-3 years sales or technician experience preferred.
• 2-3 years experience as a service writer preferred.
• Excellent communication skills, written and oral required.
• Working knowledge of MS Office and other computer systems.

Competencies

• Honesty
• Integrity
• Flexibility
• Communications Skills
• Collaboration Skills
• Customer Focus
• Organized
• Technical Capacity
• Teamwork
• Strong Work Ethic

Supervisory Responsibility

This position has no supervisory responsibilities.

 Work Environment

This position operates throughout the dealership. Time will be spent outdoors in the weather and elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
• The employee must occasionally lift or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  

Position Type and Expected Hours of Work

This is a full-time position. Days and hours will vary to accommodate the service department working hours.  This position regularly requires working evenings, weekends.

Note: Schedules are subject to change.  Two-weeks’ notice of a schedule change will be provided whenever possible.

Travel

No travel is required.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Statement

The Anderson Auto Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.