Service Advisor / Writer

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

We pride ourselves in having a great work environment that translates to a great customer service experience.

The Service Advisor role is highly customer-centric and is responsible for selling, identifying and documenting service, maintenance, and repair service for customers. 

Responsibilities

• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore the vehicle to the condition specified by the customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Meets and exceeds dealership's standards for repair and order production while ensuring high CSI ratings

Qualifications 

• Automotive Repair / Service Advising experience
• Ability to work independently and be self-motivated
• Take-charge customer focused attitude focused on outcomes and high satisfaction
• Strong organization skills, able to multitask, and can manage time to meet frequently changing deadlines in a fast-paced environment