Service Writer

At Humboldt Ford, we are committed to an environment where the customer is always treated with respect and dignity. The Service Advisor is the dealership's first-line customer relations and service sales representative. The main job functions include satisfying customer and vehicle related concerns, meeting predetermined sales objectives, and thoroughly and accurately perform designated operational activities.  The Service Advisor acts as an assistant to the service manager by working with the team leader to co-manager their group of technicians work load. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! We are a business that grows and promotes from within as we expand our operations. 

What We Offer 

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with matching contributions
• Life insurance
• Paid vacation
• Eight paid holidays
• Profit sharing
• Tuition reimbursement

Responsibilities

• Being first contact for service customers via telephone and in person.
• Listen to customer’s description of the problems or services needed to determine the type of service or repairs required, and prepare estimates and invoices for repairs and parts
• Act as liaison between customer and manufacturer reps and technicians.
• Strong interaction with in-house technicians.
• Track repair orders; parts requests; perform timely follow-up with customer.
• Schedule appointments, answer any questions customer may have regarding repairs or maintenance that are needed
• Input/track repair orders through computer.
• Ensure timely completion of repair order and invoice submission.
• Strive to make sure that every customer is very satisfied with the level of service offered by the dealership. Maintain CSI ratings at or above the levels designated by the manufacture
• This position will be apart of an award winning dealership with opportunity for growth. 
• Maintain manufacturer certification as required

Qualifications

• Flexible schedule 
• Valid Driver’s license and clean driving record
• Detail orientated, self motivated and a team player
• This person must have highly developed customer-service skills
• Knowledge of general vehicle maintenance and system operations
• Positive teachable attitude to learn processes
• Ability to work in teams within their department and other departments
• Problem solving skills are a must
• To perform this job successfully, this individual must be able to perform each essential duty satisfactory.
• Extensive knowledge of automotive industry and parts are a plus
• Ability to communicate equally well with technicians, customers and senior management

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.