Audi Beaverton Service Advisor

Responsibilities:

• Greet customers in a warm and professional manner, building strong customer relationships and providing a personalized experience.
• Listen attentively to customer concerns and accurately document vehicle symptoms and service requests.
• Conduct thorough vehicle inspections to identify and document all necessary repairs and maintenance items.
• Communicate effectively with customers to explain recommended services, associated costs, and repair timelines.
• Provide accurate and detailed service estimates to customers for approval.
• Coordinate with technicians to ensure smooth and efficient workflow in the service department.
• Monitor repair progress and keep customers updated on the status of their vehicles.
• Address customer inquiries, resolve any issues or complaints, and ensure customer satisfaction.
• Process service orders, invoices, and payments accurately and efficiently.
• Collaborate with the parts department to ensure timely and accurate availability of required parts.
• Maintain comprehensive knowledge of Audi products, features, and service offerings.
• Stay updated on industry trends, new vehicle technologies, and manufacturer guidelines.
• Uphold dealership policies, procedures, and service standards.
  
  

Requirements:

• High school diploma or equivalent; additional certification in automotive technology is preferred.
• Proven experience as a Service Advisor in an automotive dealership, preferably with Audi or another luxury brand.
• Excellent customer service and interpersonal skills.
• Strong communication skills, both verbal and written.
• In-depth knowledge of automotive systems and repair processes.
• Ability to accurately assess and diagnose vehicle issues.
• Proficient in using computer software applications, including service management systems and MS Office.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Detail-oriented with a focus on accuracy.
• Ability to work collaboratively with a team and independently.
• Positive attitude, professional demeanor, and a passion for exceeding customer expectations.
• Valid driver's license and a clean driving record.
  
  

We offer the following benefits:

• Competitive pay plan
• Medical, Dental, and Vision insurance
• Life insurance
• PTO after 90 days of employment
• Paid Holidays
• Career advancement opportunities
• Paid training programs
• Employee discount programs
• 401K

If you are looking for the opportunity to be a part of the Sunset Family dealership, then apply today!