Automotive Service Writer
Brakes Plus
Full-time
On-site
Elyria Ohio United States
Automotive Service Advisor / Writer
Company Description
Join our impressive operations team! We are a top-of-the-line tire and full service franchised automotive operation based in the Midwest. We are committed to being a great employer, we pride ourselves on putting people, our team members and guests—first.
Do you have an outgoing, positive attitude? Do you like to be part of something bigger than yourself? We’re looking for people like you. Start an exciting career with Tuffy Tire & Auto. We believe in promoting from within and welcome all backgrounds and experience levels. Learn with us while we invest in you.
Job Description
The Automotive Service Writer, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.
Primary Responsibilities include (but are not limited to):
Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
Creates a highly motivated team environment/climate
Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
Coaching service department teammates on all operational issues
Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
Evaluating performance and productivity of all service department personnel
Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
Ensuring store safety, including the use of and maintenance of safety equipment
Ensuring equipment/hardware layout and positioning within the service department
Supervising shop area, equipment and teammates for compliance with company safety procedure
Ensures that proper inspections are being conducted
Qualifications
We are looking for:
Outstanding leadership and store management skills
Ability to work in a fast-paced work environment
Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
Excellent verbal and written communication
Ability to develop professional relationships with customers and team members
Minimum of 2 years’ experience in a Service Advisor/Writer role
Proven track record of exceeding business objectives
Ability to work efficiently both individually and as part of a team
Solid knowledge of basic OSHA laws
Valid driver's license
Additional Information
All information will be kept confidential according to EEO guidelines.
Work Opportunity Tax Credits – Tuffy Tire & Auto Service
Tuffy Tire & Auto Service participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.
Applicant Instructions
Open https://tcs.adp.com/mavistac
Please answer each question to complete the voluntary screening
Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
Ineligible applicants will be asked to click Submit to finish the screening; You will not be asked to electronically sign
Join our impressive operations team! We are a top-of-the-line tire and full service franchised automotive operation based in the Midwest. We are committed to being a great employer, we pride ourselves on putting people, our team members and guests—first.
Do you have an outgoing, positive attitude? Do you like to be part of something bigger than yourself? We’re looking for people like you. Start an exciting career with Tuffy Tire & Auto. We believe in promoting from within and welcome all backgrounds and experience levels. Learn with us while we invest in you.
Job Description
The Automotive Service Writer, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.
Primary Responsibilities include (but are not limited to):
Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
Creates a highly motivated team environment/climate
Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
Coaching service department teammates on all operational issues
Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
Evaluating performance and productivity of all service department personnel
Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
Ensuring store safety, including the use of and maintenance of safety equipment
Ensuring equipment/hardware layout and positioning within the service department
Supervising shop area, equipment and teammates for compliance with company safety procedure
Ensures that proper inspections are being conducted
Qualifications
We are looking for:
Outstanding leadership and store management skills
Ability to work in a fast-paced work environment
Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
Excellent verbal and written communication
Ability to develop professional relationships with customers and team members
Minimum of 2 years’ experience in a Service Advisor/Writer role
Proven track record of exceeding business objectives
Ability to work efficiently both individually and as part of a team
Solid knowledge of basic OSHA laws
Valid driver's license
Additional Information
All information will be kept confidential according to EEO guidelines.
Work Opportunity Tax Credits – Tuffy Tire & Auto Service
Tuffy Tire & Auto Service participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.
Applicant Instructions
Open https://tcs.adp.com/mavistac
Please answer each question to complete the voluntary screening
Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
Ineligible applicants will be asked to click Submit to finish the screening; You will not be asked to electronically sign