Customer Relations Manager
Berman Auto Group
Full-time
On-site
Oak Lawn Illinois United States
Automotive Service Advisor / Writer
Job Description
Berman Chrysler Dodge Jeep Ram is looking for a Customer Relations Manager to add to the team!
Job Title: Customer Relations Manager
Location: Berman CDJR (Oak Lawn, IL)
Pay: $23 per hour + bonuses!
Schedule: Monday-Friday; 8AM-5PM
Position Summary:
The Customer Relations Manager is responsible for ensuring a positive customer experience by effectively managing and resolving customer concerns, complaints, and feedback. This role serves as the primary point of contact for customer relations issues, whether in person, over the phone, or through other communication channels. The ideal candidate will be a skilled communicator, problem solver, and relationship builder who can balance customer satisfaction with dealership policies and objectives.
Key Responsibilities:
Serve as the main point of contact for customer complaints, inquiries, and escalations; in person and over the phone
Address customer concerns promptly and professionally
Document and track all customer complaints, resolutions, and follow-up actions
Work closely with sales, service, and management teams to investigate issues and identify root causes
Implement and monitor customer satisfaction improvement strategies
Provide feedback to department managers regarding recurring issues and opportunities for improvement
Maintain a calm and empathetic demeanor when dealing with upset or dissatisfied customers
Develop and maintain positive relationships with customers to encourage loyalty and repeat business
Benefits
Family Owned & Operated
Competitive PTO Policy - Earn 2 weeks within your first year of employment
Multiple Low-Cost Medical Insurance Options!! As low as $43/week + FREE TelaHealth
Low-Cost Dental, Vision & Life Insurance Options
Short Term & Long Term Disability
401K
Automotive Service & Sales Discounts
Outlined Career Path and Opportunities for Advancement
Qualifications
Previous customer service or customer relations experience required (automotive industry preferred)
Bilingual in Spanish, highly preferred
Strong conflict resolution skills
Excellent verbal and written communication abilities
Ability to remain calm, professional, and empathetic in challenging situations
Strong organizational skills with attention to detail
Proficiency with CRM systems (experience with dealership management systems is a plus)
High school diploma or equivalent required
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Berman Chrysler Dodge Jeep Ram is looking for a Customer Relations Manager to add to the team!
Job Title: Customer Relations Manager
Location: Berman CDJR (Oak Lawn, IL)
Pay: $23 per hour + bonuses!
Schedule: Monday-Friday; 8AM-5PM
Position Summary:
The Customer Relations Manager is responsible for ensuring a positive customer experience by effectively managing and resolving customer concerns, complaints, and feedback. This role serves as the primary point of contact for customer relations issues, whether in person, over the phone, or through other communication channels. The ideal candidate will be a skilled communicator, problem solver, and relationship builder who can balance customer satisfaction with dealership policies and objectives.
Key Responsibilities:
Serve as the main point of contact for customer complaints, inquiries, and escalations; in person and over the phone
Address customer concerns promptly and professionally
Document and track all customer complaints, resolutions, and follow-up actions
Work closely with sales, service, and management teams to investigate issues and identify root causes
Implement and monitor customer satisfaction improvement strategies
Provide feedback to department managers regarding recurring issues and opportunities for improvement
Maintain a calm and empathetic demeanor when dealing with upset or dissatisfied customers
Develop and maintain positive relationships with customers to encourage loyalty and repeat business
Benefits
Family Owned & Operated
Competitive PTO Policy - Earn 2 weeks within your first year of employment
Multiple Low-Cost Medical Insurance Options!! As low as $43/week + FREE TelaHealth
Low-Cost Dental, Vision & Life Insurance Options
Short Term & Long Term Disability
401K
Automotive Service & Sales Discounts
Outlined Career Path and Opportunities for Advancement
Qualifications
Previous customer service or customer relations experience required (automotive industry preferred)
Bilingual in Spanish, highly preferred
Strong conflict resolution skills
Excellent verbal and written communication abilities
Ability to remain calm, professional, and empathetic in challenging situations
Strong organizational skills with attention to detail
Proficiency with CRM systems (experience with dealership management systems is a plus)
High school diploma or equivalent required
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.