Customer Service Advisor – German Speaking
Bosch Group
Full-time
On-site
Liverpool England United Kingdom
Automotive Service Advisor / Writer
Company Description
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.
Welcome to Bosch.
For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Job Description
We are looking for experienced Customer Services Associates to join.
Your responsibilities:
Handling all customer interaction in a prompt, friendly, personalised and professional manner
As a blended agent, interact with the customer across all channels
Providing a high-touch experience for customers each and every time
Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
Promoting memberships to non-members
Advising customers on the best services available
Providing a value-add service that enhances the customer experience and builds our brands and service reputation
Capture, maintain and ensure quality of customer data
Identify and highlight any service-related issues, incidents or trends
Highlighting and escalating issues as necessary
Delivering and maintaining both individual and team targets
Qualifications
What distinguishes you?
Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
A passion for delivering first class customer service
Highly developed soft skills and a strong will to serve
Excellent written communication skills in both English and German to C2 level proficiency
Good social and interpersonal skills
Flexible enough to work as a blended agent across channels, email and chat transactions
Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
Excellent problem solving skills
Quality focused with attention to detail
A genuine interest in the campaign brand
Empathetic, a warm, helpful and positive approach
The ability to relate to an older demographic of customer
Proactive, confident, self-motivated and driven to succeed
A team player
IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
Demonstrable knowledge of European geography and popular destinations in North America
The commitment to work towards individual and team goals
Additional Information
Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
Operational Hours:
Monday – Sunday 37.5 hours between 7am and 5pm
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.
Welcome to Bosch.
For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Job Description
We are looking for experienced Customer Services Associates to join.
Your responsibilities:
Handling all customer interaction in a prompt, friendly, personalised and professional manner
As a blended agent, interact with the customer across all channels
Providing a high-touch experience for customers each and every time
Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
Promoting memberships to non-members
Advising customers on the best services available
Providing a value-add service that enhances the customer experience and builds our brands and service reputation
Capture, maintain and ensure quality of customer data
Identify and highlight any service-related issues, incidents or trends
Highlighting and escalating issues as necessary
Delivering and maintaining both individual and team targets
Qualifications
What distinguishes you?
Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
A passion for delivering first class customer service
Highly developed soft skills and a strong will to serve
Excellent written communication skills in both English and German to C2 level proficiency
Good social and interpersonal skills
Flexible enough to work as a blended agent across channels, email and chat transactions
Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
Excellent problem solving skills
Quality focused with attention to detail
A genuine interest in the campaign brand
Empathetic, a warm, helpful and positive approach
The ability to relate to an older demographic of customer
Proactive, confident, self-motivated and driven to succeed
A team player
IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
Demonstrable knowledge of European geography and popular destinations in North America
The commitment to work towards individual and team goals
Additional Information
Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
Operational Hours:
Monday – Sunday 37.5 hours between 7am and 5pm