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Customer Service - Service Advisor

Moritz Kia
Full-time
On-site
Fort Worth, Texas, United States
Automotive Technician

Customer Service - Service Advisor at Moritz Kia - Alliance in Fort Worth, Texas, plays a vital role in ensuring excellent customer satisfaction and retention. As a Service Advisor, you will be the first point of contact for customers seeking vehicle maintenance services.

Responsibilities:

- Greet customers and inquire about their service needs calmly and professionally.
- Advise customers on recommended services and provide accurate estimates for the work required.
- Coordinate service appointments and follow up with customers to ensure satisfaction.
- Communicate effectively with the service team to ensure timely completion of work and high-quality service.
- Handle customer inquiries and complaints with empathy and an aim to achieve resolution.

Requirements:

- Prior experience in customer service or related field preferred.
- Excellent communication skills and a customer-oriented approach.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong problem-solving skills and a positive attitude towards customer interactions.

Benefits:

- Competitive compensation package.
- Opportunities for professional growth and career advancement.
- Employee discounts on vehicle services and products.
- Health insurance and other benefits available.

About the Company:

Moritz Kia - Alliance is a renowned automotive dealrship

Description of the role:
As a Customer Service - Service Advisor at Moritz Kia - Alliance in Fort Worth, Texas, you will be responsible for providing exceptional customer service and assisting clients with their automotive service needs.

Responsibilities:
- Communicating with customers to understand their service requirements
- Scheduling appointments and managing service requests
- Providing accurate and timely information on services and products
- Resolving customer complaints and issues in a professional manner

Requirements:
- Excellent communication skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of automotive service and maintenance is a plus
- Strong customer service orientation
- Previous experience in a similar role is preferred

Benefits:
- Competitive compensation package
- Training and development opportunities
- Health, dental, and vision insurance options
- Paid time off and 401(k) plan

About the Company:
Moritz Kia - Alliance is a reputable automotive dealership in Fort Worth, Texas, dedicated to providing high-quality vehicles and excellent customer service. Join our team and be a part of a dynamic and supportive work environment!

dedicated to providing top-notch vehicle services and customer care. With a strong commitment to excellence and a team of skilled professionals, we strive to exceed customer expectations and build long-lasting relationships. Join us in delivering exceptional service and making a difference in the automotive industry.

Do you have experience as a Service Advisor or Service Consultant? We are offering a $5,000 sign on bonus for top advisors.

Service Advisor Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
Service Advisor Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
  • Willing to submit to pre-employment background check and drug screen

Service Advisor Benefits

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Short/Long Term Disability
  • Growth opportunities
  • Saturday Lunches
  • Family owned and operated
  • Long term job security
  • Apprenticeship Programs
  • Paid uniforms
About Us
The Moritz Companies are an established group of family owned automobile dealerships. We have served the automotive needs of North Texas for more than 50 years by maintaining a long-established tradition of excellence and customer satisfaction. Moritz KIA promotes from within and provides and stable work environment for personal and professional growth. We seek reliable , multi-tasking, organized, personable, hard-working individuals who will share our passion for great service and have a drive to go above and beyond the minimum standard. 
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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