Express Service Advisor

Express Service Advisor is the face of our maintenance/quick lube team. The individual will be responsible for scheduling appointments for maintenance services on customer vehicles. They will communicate with customers via in person, phone, text, and email. They will then great scheduled and walk-in customers needing or inquiring about service. The advisor will build trust and rapport with our clients. They will discuss scheduled maintenance of the vehicle and other needs the customers may have. From there, the advisor generates thorough Repair Orders (ROs) through dealer software and assigns the technician team to the Repair Order. The advisor then communicates with the technicians and customer throughout the service visit. 

Job Duties

• Schedule appointments on web application
• Communicate with customer in an organized and positive manner
• Sell service maintenance and repairs
• Communicate with technicians about past, present, and future jobs.
• Generate repair orders based off customer's needs 
• Keep good documentation of customer contact and interactions. 
• Keep organized desk to ensure work flow is efficient. 
• Discuss Multi-Point vehicle inspection results with customers
• Cashier service customers
• Process repair orders to completion ensuring all policies set forth by General Motors and dealership are followed. 

Skills 

• Written and verbal communication
• Organization
• Use multiple computer programs at the same time
• Ability to use Microsoft word, excel, and outlook (email)
• Have basic understanding of automotive service, repair, maintenance, etc
• Be honest and trustworthy
• Be reliable and on time without tardiness