Service Advisor

Peoria Ford is looking for the right candidate to join its Team. Candidate must have strong communication skills, ability to multi task and strong customer service skills. CSI is the price of admission at Peoria Ford and must be held to the highest standard. We offer lucrative pay and benefits with weekly sales Bonuses. We provide the tools, the training, and a Service drive with traffic. We’re a name that Peoria knows, so you’ll be filled with pride as a member of our team. If you are skilled, enthusiastic, enjoy meeting new people, and want a great career, we’d love to see you on our team.

Benefits

• Medical,Dental, and Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Continued Training to maintain skills.
• Bonus Opportunities.
• Paid Sick Leave
• Life insurance 
• Employee vehicle purchase plans
• Employee Assistance Program / Access to mental health resources
• Health Reimbursement Account

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Verify all warranties and vehicle coverage. (ESP factory, Aftermarket ESP contract Recalls)
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• CDK and Xtime.
• Very energetic personality 
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.