Service Advisor

Midas of Richmond cares about our community, and we strive to create the best possible experience for our customers. The Service Advisor is the face and personality of our shop. As a Service Advisor, you are integral to our success because you are the bridge between our customers and technicians. You are a crucial part of our team's success and critical to building long-term relationships with our customers.

Our team is the highest performing in the Midas brand, and to join our team you should possess great communication skills and have a working knowledge of the basics of auto repair and maintenance.

The following characteristics are critical for this role: 

• Personable 
• Able to build relationships
• Work independently of others
• Work collaboratively at times with peers
• Motivated
• Communication
• Follow-through
• Prior Service writing experience required

Key responsibilities include, but are not limited to:

• Handle customer calls and interactions
• Explain recommended service and the reasoning for that recommendation
• Source and price necessary parts and labor
• Find solutions for our customers
• Support multiple stores
• Build relationships with customers