Service Advisor

CHEVROLET OF MILFORD, SERVICE ADVISOR

Move Up In Your Career Today!
Income Potential - Up to $75K-$100K!
Full-Time Position - Experience Preferred.

*Bilingual Spanish/English a PLUS*

We need Service Advisors now to keep up with high customer demand. Service Advisor for this Full-time Position. This opportunity is a real earning potential up to $70,000.00 - $100,000.00 plus per year. The individual must self driven and strong sales background. 

Service Advisor - Job Responsibilities:

• Greet customers and assist them with any inquiries.
• Consult with customer on applicable service specials
• Document services declined and ask for follow-up on future service considerations
• Use tablets to generate RO's, picture vehicles, up sell up work and recommended services up front
• Up Sell using ASR provided by the technicians
• Maximize each repair order 
• Keep customer informed on completion times, service expenses, and possible changes
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
• Build strong relationships with the customers

Responsibilities

• Oversee service repair orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person to assure the customer does not get mishandled
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Must be organized, thorough with all process and handling RO from opening to closing. 
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• Must have an understanding of warranty process, closing repair orders correctly 
• Keeping customer updated with the repairs. Processing customer request accordingly.
• Keeping Service Manager up to date with any customer issues or concerns.
• Keeping CSI to customer satisfaction. 
• Must be able to work Saturday's. (5 day work week)

Qualifications

• Organized and friendly personality
• Fantastic communication skills with our customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Able to work Saturdays
• Able to sell work without any hesitation
• Able to communicate via text/email with customers and internal
• Able to relate video's, pictures ASR's send by technicians to customers 
• Clean driving record and valid driver’s license
• GM experience a plus 
• Reynolds experience is required, but we can train 

Chevrolet of Milford, part of Tantillo Auto Group, a Long Island based family owned Dealer Group, has an immediate opening for an experienced Service Advisor for our Milford CT Chevrolet store.

*Bilingual Spanish/English a PLUS*

We are looking for a motivated individual whom wants to grow with us. 

We pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments.

Our employees work hard to ensure our customers are dealt with honestly, in a straightforward manner, professionally, and courteously. We know how to value our human capital and give every employee the opportunity to grow.