Service Advisor

Monrovia CDJR is looking for an experienced Service Advisor to join our team. The Service Advisor will be responsible for providing exceptional customer service and maintain high levels of customer satisfaction. The ideal candidate will manage a high volume of customer inquiries and complaints and ensure the smooth operation of the service department.

This is a great opportunity for the right candidate.

Responsibilities:

• Greet customers and provide excellent customer service.
• Schedule appointments and ensure timely completion of services.
• Communicate with customers about recommended services and any issues that may arise.
• Provide accurate estimates and quotes to customers.
• Maintain a high level of knowledge about the services offered by the dealership.
• Manage customer complaints and inquiries, ensuring customer satisfaction.
• Maintain accurate and up-to-date service records.
• Work closely with the service department to ensure smooth operation.
• Meet or exceed performance metrics, including customer satisfaction, service retention, and revenue generation.

Requirements:

• High school diploma or equivalent.
• Minimum of 3 years of service writing experience.
• Strong communication and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate records.
• Proficiency with computer software, including Microsoft Office and dealership management systems.
• Valid driver's license and clean driving record.

Desirable:

• Reynolds & Reynolds experience is a plus.