Service Advisor - Card Servicing Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for acting as the primary point of contact for Treasury clients, day-to-day servicing of treasury, cash management, card, merchant, and depository products and services of varying complexity. Key responsibilities include providing relationship management, servicing, and technical assistance to internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance and Operations) to resolve complex, unique client requests.

LOB Job Description:

• ​Responsible for leading team supporting day to day servicing in a contact center, supporting Commercial and Large Corp Card clients, varying in complexity.  
• Provides coaching, drives goals and assists with escalations, servicing  assistance related to general inquiries and research related requests.

Responsibilities:

Works alongside of manager and peer leads to drive goals, manages the team and promotes teamwork while servicing and supporting Commercial Card Clients.
 

Requirements:

• ​2-3   years previous experience working directly with clients in a Call Center   environment.
• Self-starter and independent worker, ability to work with minimum supervision.
• Must have excellent written communication skills with demonstrated client focus.
• Superior follow through and initiative.
• Highly organized, adapt at time management, and problem/solving/analytical.
• Advanced skills within Microsoft applications.
• Must be client focused, a team player, with effective communication skills and professionalism through use of proper phone etiquette.
• Ability to exercise good judgement and sound-decision making skills a must.
• Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals.  
• Ability to work in fast- paced, team environment. 
• Microsoft Office, Excel proficiency. 

Other Qualifications:

• ​Exercises judgment and discretion with respect to client escalations and problem resolution.
• Experience in Commercial Card Servicing.
• Sharp desk and time management skills.
• Works well in a team environment.
• Call center and leadership experience is highly desired.​

​

Shift:

Hours Per Week: