Service Advisor - Porsche West Houston
Sonic Automotive
Full-time
On-site
Houston Texas United States
Automotive Service Advisor / Writer
Company Description
Porsche West Houston, a Sonic Automotive dealership, is more than a luxury dealership - it’s a benchmark for exceptional automotive service in Houston.
Recognized with the 2023 Reputation 800 Award for outstanding customer reviews, and backed by Porsche’s #1 ranking in the 2025 J.D. Power Customer Service Index Study, we are committed to excellence. Join a team where premium service, high standards, and real craftsmanship meet the prestige of the Porsche name.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
Compensation (Draw / Commission):
Performance-based earnings range: $8,000 - 12,000+ per month
Job Description
At Porsche West Houston, every interaction reflects the prestige of the Porsche brand. We are seeking an experienced Luxury Service Advisor who can deliver a refined customer experience, guide clients with expertise, and ensure seamless communication between customers and our factory-trained technicians.
Responsibilities:
Welcome clients with professionalism and hospitality that reflects the Porsche standard.
Document concerns clearly and ensure accurate vehicle diagnoses.
Provide consultative explanations of recommended maintenance and repairs.
Communicate estimates, obtain approvals, and proactively recommend services.
Coordinate with technicians to optimize productivity and timely repair completion.
Keep customers informed with timely updates and realistic timelines.
Ensure RO accuracy and profitability while maintaining exceptional CSI.
Maintain detailed records supporting warranty and future service needs.
Handle customer concerns with discretion and professionalism.
Stay current on Porsche technologies, bulletins, and brand initiatives.
Qualifications
Minimum 3+ years of high-line or luxury Service Advisor experience (BMW, Mercedes-Benz, Lexus, Audi, etc.).
Strong communication, organizational, and customer service skills.
Solid technical understanding of vehicle systems.
Ability to multitask and perform in a fast-paced environment.
Valid driver’s license with a clean driving record.
Must pass pre-employment background, MVR, and drug screening.
Must be authorized to work in the USA.
Preferred Qualifications:
Prior Service Advisor experience at a Porsche dealership.
Additional Information
Compensation (Draw / Commission):
Performance-based earnings range: $8,000 - 12,000+ per month
Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule:
FULL TIME
Sundays Always Off
Saturday Availability Required
Perks & Benefits:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
Porsche West Houston, a Sonic Automotive dealership, is more than a luxury dealership - it’s a benchmark for exceptional automotive service in Houston.
Recognized with the 2023 Reputation 800 Award for outstanding customer reviews, and backed by Porsche’s #1 ranking in the 2025 J.D. Power Customer Service Index Study, we are committed to excellence. Join a team where premium service, high standards, and real craftsmanship meet the prestige of the Porsche name.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
Compensation (Draw / Commission):
Performance-based earnings range: $8,000 - 12,000+ per month
Job Description
At Porsche West Houston, every interaction reflects the prestige of the Porsche brand. We are seeking an experienced Luxury Service Advisor who can deliver a refined customer experience, guide clients with expertise, and ensure seamless communication between customers and our factory-trained technicians.
Responsibilities:
Welcome clients with professionalism and hospitality that reflects the Porsche standard.
Document concerns clearly and ensure accurate vehicle diagnoses.
Provide consultative explanations of recommended maintenance and repairs.
Communicate estimates, obtain approvals, and proactively recommend services.
Coordinate with technicians to optimize productivity and timely repair completion.
Keep customers informed with timely updates and realistic timelines.
Ensure RO accuracy and profitability while maintaining exceptional CSI.
Maintain detailed records supporting warranty and future service needs.
Handle customer concerns with discretion and professionalism.
Stay current on Porsche technologies, bulletins, and brand initiatives.
Qualifications
Minimum 3+ years of high-line or luxury Service Advisor experience (BMW, Mercedes-Benz, Lexus, Audi, etc.).
Strong communication, organizational, and customer service skills.
Solid technical understanding of vehicle systems.
Ability to multitask and perform in a fast-paced environment.
Valid driver’s license with a clean driving record.
Must pass pre-employment background, MVR, and drug screening.
Must be authorized to work in the USA.
Preferred Qualifications:
Prior Service Advisor experience at a Porsche dealership.
Additional Information
Compensation (Draw / Commission):
Performance-based earnings range: $8,000 - 12,000+ per month
Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule:
FULL TIME
Sundays Always Off
Saturday Availability Required
Perks & Benefits:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines