Service Communications Advisor
Alphabe Insight Inc
Full-time
On-site
Sandy Springs Georgia United States
Automotive Service Advisor / Writer
Company Description
About Us
At Blue Print Out, we specialize in delivering top-tier customer communication solutions that help businesses strengthen relationships with their clients. With a focus on excellence, innovation, and efficiency, we provide unmatched support services that ensure every customer interaction is meaningful and productive. Our team is driven by a shared commitment to quality, professionalism, and continuous growth.
Job Description
Job Description
We are seeking a skilled and detail-oriented Service Communications Advisor to join our team. In this role, you will be responsible for managing communication channels between our clients and service teams, ensuring that all inquiries, updates, and issues are addressed promptly and professionally. You will play a key role in maintaining a high level of customer satisfaction and supporting operational success.
Responsibilities
Act as the primary point of contact for service-related communications.
Monitor and respond to customer inquiries via phone, email, and internal systems.
Coordinate with service teams to ensure timely delivery of updates and solutions.
Maintain accurate records of communications and service activities.
Provide clear and concise information to clients regarding service timelines, requirements, and progress.
Identify opportunities for process improvements in service communications.
Prepare and distribute service reports as required.
Qualifications
Qualifications
Bachelor’s degree in Communications, Business Administration, or related field preferred.
2+ years of experience in a customer service or communications role.
Strong written and verbal communication skills.
Excellent organizational and time-management abilities.
Proficiency in Microsoft Office Suite and CRM systems.
Ability to work both independently and collaboratively in a fast-paced environment.
Problem-solving mindset with a customer-focused approach.
Additional Information
Benefits
Competitive salary within the range of $59,000 – $66,000 per year.
Opportunities for career growth and professional development.
Comprehensive health, dental, and vision insurance.
Paid time off and company holidays.
Supportive and collaborative work environment.
About Us
At Blue Print Out, we specialize in delivering top-tier customer communication solutions that help businesses strengthen relationships with their clients. With a focus on excellence, innovation, and efficiency, we provide unmatched support services that ensure every customer interaction is meaningful and productive. Our team is driven by a shared commitment to quality, professionalism, and continuous growth.
Job Description
Job Description
We are seeking a skilled and detail-oriented Service Communications Advisor to join our team. In this role, you will be responsible for managing communication channels between our clients and service teams, ensuring that all inquiries, updates, and issues are addressed promptly and professionally. You will play a key role in maintaining a high level of customer satisfaction and supporting operational success.
Responsibilities
Act as the primary point of contact for service-related communications.
Monitor and respond to customer inquiries via phone, email, and internal systems.
Coordinate with service teams to ensure timely delivery of updates and solutions.
Maintain accurate records of communications and service activities.
Provide clear and concise information to clients regarding service timelines, requirements, and progress.
Identify opportunities for process improvements in service communications.
Prepare and distribute service reports as required.
Qualifications
Qualifications
Bachelor’s degree in Communications, Business Administration, or related field preferred.
2+ years of experience in a customer service or communications role.
Strong written and verbal communication skills.
Excellent organizational and time-management abilities.
Proficiency in Microsoft Office Suite and CRM systems.
Ability to work both independently and collaboratively in a fast-paced environment.
Problem-solving mindset with a customer-focused approach.
Additional Information
Benefits
Competitive salary within the range of $59,000 – $66,000 per year.
Opportunities for career growth and professional development.
Comprehensive health, dental, and vision insurance.
Paid time off and company holidays.
Supportive and collaborative work environment.