Service Communications Advisor
Alphabe Insight Inc
Full-time
On-site
Austin Texas United States
Automotive Service Advisor / Writer
Company Description
About Us
At Property Soar, we specialize in elevating the real estate experience for our clients through exceptional service, innovative solutions, and a dedication to excellence. Our mission is to create memorable experiences—whether it’s helping clients find their dream property, hosting impactful events, or building lasting relationships within the community. We value teamwork, creativity, and a passion for delivering results that truly make a difference.
Job Description
Job Description
We are seeking a detail-oriented and proactive Service Communications Advisor to join our team in Austin, TX. This role is responsible for managing client communications, addressing service inquiries, and ensuring that every customer receives clear, timely, and accurate information. The ideal candidate will have strong communication skills, problem-solving abilities, and a dedication to delivering high-quality service.
Responsibilities
Serve as the primary point of contact for client service-related communications.
Respond to inquiries via phone, email, and written correspondence in a professional and timely manner.
Coordinate with internal departments to resolve client concerns and ensure service delivery standards are met.
Maintain detailed records of all communications and follow-up actions.
Prepare and distribute service updates, reports, and relevant documentation.
Assist in developing and improving communication processes to enhance client satisfaction.
Qualifications
Qualifications
Bachelor’s degree in Communications, Business Administration, or a related field preferred.
Proven experience in a client service or communications role.
Exceptional verbal and written communication skills.
Strong organizational skills with attention to detail.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in Microsoft Office Suite and CRM systems.
Additional Information
Benefits
Competitive salary ($62,000 – $66,000 per year).
Opportunities for professional growth and career advancement.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
About Us
At Property Soar, we specialize in elevating the real estate experience for our clients through exceptional service, innovative solutions, and a dedication to excellence. Our mission is to create memorable experiences—whether it’s helping clients find their dream property, hosting impactful events, or building lasting relationships within the community. We value teamwork, creativity, and a passion for delivering results that truly make a difference.
Job Description
Job Description
We are seeking a detail-oriented and proactive Service Communications Advisor to join our team in Austin, TX. This role is responsible for managing client communications, addressing service inquiries, and ensuring that every customer receives clear, timely, and accurate information. The ideal candidate will have strong communication skills, problem-solving abilities, and a dedication to delivering high-quality service.
Responsibilities
Serve as the primary point of contact for client service-related communications.
Respond to inquiries via phone, email, and written correspondence in a professional and timely manner.
Coordinate with internal departments to resolve client concerns and ensure service delivery standards are met.
Maintain detailed records of all communications and follow-up actions.
Prepare and distribute service updates, reports, and relevant documentation.
Assist in developing and improving communication processes to enhance client satisfaction.
Qualifications
Qualifications
Bachelor’s degree in Communications, Business Administration, or a related field preferred.
Proven experience in a client service or communications role.
Exceptional verbal and written communication skills.
Strong organizational skills with attention to detail.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in Microsoft Office Suite and CRM systems.
Additional Information
Benefits
Competitive salary ($62,000 – $66,000 per year).
Opportunities for professional growth and career advancement.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.