Service Communications Advisor
Alphabe Insight Inc
Full-time
On-site
Austin Texas United States
Automotive Service Advisor / Writer
Company Description
About Us
At Sphirea Plus, we are dedicated to cultivating innovative solutions and strategic growth for businesses across industries. Our mission is to build strong leaders who can guide organizations toward lasting success. With a strong emphasis on professional development and mentorship, Sphirea Plus provides a dynamic environment where ambitious individuals can thrive and make a meaningful impact. Join a company that believes in developing talent from within and shaping tomorrow’s leaders today.
Job Description
Job Description
We are seeking a Service Communications Advisor to join our growing team in Austin, TX. In this role, you will serve as a key liaison between our service team and clients, ensuring that all communications are clear, timely, and aligned with client needs. You will play a vital role in enhancing customer satisfaction by delivering thoughtful, well-structured service updates and solutions.
Responsibilities
Serve as the primary communication link between internal service teams and clients.
Draft, edit, and manage service-related communications, including updates, resolutions, and follow-ups.
Monitor service performance and provide regular reports to stakeholders.
Develop communication strategies to improve client engagement and experience.
Coordinate with cross-functional teams to ensure timely resolution of issues.
Support customer inquiries with professionalism and accuracy.
Maintain documentation and records of service interactions.
Qualifications
Qualifications
Bachelor’s degree in Communications, Business Administration, Customer Service, or related field.
2+ years of experience in client communications or service advisory roles.
Exceptional verbal and written communication skills.
Strong organizational and time management abilities.
High attention to detail and a problem-solving mindset.
Proficiency in Microsoft Office Suite and CRM systems.
Additional Information
Benefits
Competitive salary ($62,000–$67,000 per year)
Opportunities for career advancement and professional growth
Comprehensive health, dental, and vision insurance
Paid time off and company holidays
401(k) retirement plan with company match
Supportive and inclusive work environment
Training and development programs
About Us
At Sphirea Plus, we are dedicated to cultivating innovative solutions and strategic growth for businesses across industries. Our mission is to build strong leaders who can guide organizations toward lasting success. With a strong emphasis on professional development and mentorship, Sphirea Plus provides a dynamic environment where ambitious individuals can thrive and make a meaningful impact. Join a company that believes in developing talent from within and shaping tomorrow’s leaders today.
Job Description
Job Description
We are seeking a Service Communications Advisor to join our growing team in Austin, TX. In this role, you will serve as a key liaison between our service team and clients, ensuring that all communications are clear, timely, and aligned with client needs. You will play a vital role in enhancing customer satisfaction by delivering thoughtful, well-structured service updates and solutions.
Responsibilities
Serve as the primary communication link between internal service teams and clients.
Draft, edit, and manage service-related communications, including updates, resolutions, and follow-ups.
Monitor service performance and provide regular reports to stakeholders.
Develop communication strategies to improve client engagement and experience.
Coordinate with cross-functional teams to ensure timely resolution of issues.
Support customer inquiries with professionalism and accuracy.
Maintain documentation and records of service interactions.
Qualifications
Qualifications
Bachelor’s degree in Communications, Business Administration, Customer Service, or related field.
2+ years of experience in client communications or service advisory roles.
Exceptional verbal and written communication skills.
Strong organizational and time management abilities.
High attention to detail and a problem-solving mindset.
Proficiency in Microsoft Office Suite and CRM systems.
Additional Information
Benefits
Competitive salary ($62,000–$67,000 per year)
Opportunities for career advancement and professional growth
Comprehensive health, dental, and vision insurance
Paid time off and company holidays
401(k) retirement plan with company match
Supportive and inclusive work environment
Training and development programs