Service Communications Advisor
Alphabe Insight Inc
Full-time
On-site
Cleveland Ohio United States
Automotive Service Advisor / Writer
Company Description
About Us
At Sharpcontra, we’re committed to delivering intelligent service solutions that enhance client satisfaction and drive long-term success. As leaders in customer engagement and service innovation, we empower businesses through seamless communication strategies and reliable operational support. Our team thrives on precision, accountability, and building trust in every client interaction.
Job Description
Job Description
Sharpcontra is seeking a skilled and detail-oriented Service Communications Advisor to join our team in Cleveland, OH. This role is responsible for managing client communication regarding service updates, resolutions, and coordination between technical and customer service teams. The ideal candidate will ensure clear, timely, and effective messaging to support service excellence.
Responsibilities
Act as the primary point of contact for service-related communication with clients
Coordinate updates between technical teams and customers regarding service requests or incidents
Draft, review, and distribute service bulletins, follow-ups, and performance reports
Ensure accurate and consistent messaging across all client-facing communications
Monitor client satisfaction and escalate concerns as necessary
Assist in developing and refining communication protocols for improved efficiency
Maintain accurate service records and documentation
Qualifications
Qualifications
Bachelor’s degree in Communications, Business Administration, or a related field
Minimum 2 years of experience in client communication, service coordination, or a similar role
Strong verbal and written communication skills
Excellent organizational and time management abilities
Proficient in Microsoft Office Suite and customer service tools
Ability to manage multiple tasks in a fast-paced environment
Additional Information
Benefits
Competitive salary ($57,000–$65,000 per year)
Opportunities for professional growth and internal advancement
Health, dental, and vision insurance
Paid time off and company holidays
Supportive and collaborative team environment
Ongoing training and development programs
About Us
At Sharpcontra, we’re committed to delivering intelligent service solutions that enhance client satisfaction and drive long-term success. As leaders in customer engagement and service innovation, we empower businesses through seamless communication strategies and reliable operational support. Our team thrives on precision, accountability, and building trust in every client interaction.
Job Description
Job Description
Sharpcontra is seeking a skilled and detail-oriented Service Communications Advisor to join our team in Cleveland, OH. This role is responsible for managing client communication regarding service updates, resolutions, and coordination between technical and customer service teams. The ideal candidate will ensure clear, timely, and effective messaging to support service excellence.
Responsibilities
Act as the primary point of contact for service-related communication with clients
Coordinate updates between technical teams and customers regarding service requests or incidents
Draft, review, and distribute service bulletins, follow-ups, and performance reports
Ensure accurate and consistent messaging across all client-facing communications
Monitor client satisfaction and escalate concerns as necessary
Assist in developing and refining communication protocols for improved efficiency
Maintain accurate service records and documentation
Qualifications
Qualifications
Bachelor’s degree in Communications, Business Administration, or a related field
Minimum 2 years of experience in client communication, service coordination, or a similar role
Strong verbal and written communication skills
Excellent organizational and time management abilities
Proficient in Microsoft Office Suite and customer service tools
Ability to manage multiple tasks in a fast-paced environment
Additional Information
Benefits
Competitive salary ($57,000–$65,000 per year)
Opportunities for professional growth and internal advancement
Health, dental, and vision insurance
Paid time off and company holidays
Supportive and collaborative team environment
Ongoing training and development programs