Service Communications Advisor
Alphabe Insight Inc
Full-time
On-site
Raleigh North Carolina United States
Automotive Service Advisor / Writer
Company Description
About Us
At Signal Tru Brand, we’re dedicated to helping our clients communicate their brand’s essence through high-impact events and strategic sales initiatives. With a focus on integrity, creativity, and execution, our team transforms ideas into memorable experiences that drive measurable business results. Headquartered in Raleigh, NC, Signal Tru Brand thrives on collaboration and forward-thinking solutions to elevate our partners' presence in a competitive marketplace.
Job Description
Job Description:
We are seeking a professional and highly motivated Service Communications Advisor to join our dynamic team in Raleigh, NC. In this role, you will act as the key liaison between our service team and clients, ensuring seamless communication, timely updates, and a high standard of client satisfaction.
Responsibilities:
Act as the primary point of contact for client communications related to services and support
Deliver clear, consistent updates to clients regarding project timelines, service changes, and progress reports
Collaborate with internal teams to resolve client concerns and provide real-time solutions
Maintain detailed documentation of client interactions and service outcomes
Develop communication strategies to enhance client experience and engagement
Identify areas for service improvement and relay feedback to the appropriate departments
Qualifications
Qualifications:
Bachelor’s degree in Communications, Business Administration, Marketing, or a related field
Minimum of 2 years of experience in client communication or advisory roles
Excellent verbal and written communication skills
Strong organizational and problem-solving abilities
Ability to manage multiple accounts and prioritize tasks efficiently
Proficient in Microsoft Office Suite and CRM software
Additional Information
Benefits:
Competitive salary ($54,000 - $64,000 per year)
Professional development and career growth opportunities
Health, dental, and vision insurance
Paid time off and company holidays
Supportive and collaborative work environment
Continuous training in communication strategies and customer service excellence
About Us
At Signal Tru Brand, we’re dedicated to helping our clients communicate their brand’s essence through high-impact events and strategic sales initiatives. With a focus on integrity, creativity, and execution, our team transforms ideas into memorable experiences that drive measurable business results. Headquartered in Raleigh, NC, Signal Tru Brand thrives on collaboration and forward-thinking solutions to elevate our partners' presence in a competitive marketplace.
Job Description
Job Description:
We are seeking a professional and highly motivated Service Communications Advisor to join our dynamic team in Raleigh, NC. In this role, you will act as the key liaison between our service team and clients, ensuring seamless communication, timely updates, and a high standard of client satisfaction.
Responsibilities:
Act as the primary point of contact for client communications related to services and support
Deliver clear, consistent updates to clients regarding project timelines, service changes, and progress reports
Collaborate with internal teams to resolve client concerns and provide real-time solutions
Maintain detailed documentation of client interactions and service outcomes
Develop communication strategies to enhance client experience and engagement
Identify areas for service improvement and relay feedback to the appropriate departments
Qualifications
Qualifications:
Bachelor’s degree in Communications, Business Administration, Marketing, or a related field
Minimum of 2 years of experience in client communication or advisory roles
Excellent verbal and written communication skills
Strong organizational and problem-solving abilities
Ability to manage multiple accounts and prioritize tasks efficiently
Proficient in Microsoft Office Suite and CRM software
Additional Information
Benefits:
Competitive salary ($54,000 - $64,000 per year)
Professional development and career growth opportunities
Health, dental, and vision insurance
Paid time off and company holidays
Supportive and collaborative work environment
Continuous training in communication strategies and customer service excellence