Automotive Customer Service Representative | Up to $50K & Weekends Off | Irmo
Christian Brothers Automotive
Full-time
On-site
Columbia South Carolina United States
Automotive Service Advisor / Writer
Company Description
Christian Brothers Automotive
Benefits:
*Up To $50K for the Most Qualified Candidates
Closed Every Weekend To Spend Time With Family & Friends
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Paid Vacation & Paid Holidays
Healthcare Benefits Available
Matching Retirement Plans
Employee Discount
Locally Owned and Operated
On-Going Training & Career Advancement
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Chaplain Care Support Available
Employee Appreciation Events
Weekly Team Lunches
Job Description
Job Title:
Automotive Customer Service Representative
Location:
8079 Irmo Drive, Columbia SC 29212
Job Overview:
As an Automotive Customer Service Representative with Christian Brothers Automotive, this role is at the heart of creating exceptional guest experiences. Serving as the first point of contact, the position plays a key part in guiding guests through their vehicle care journey, ensuring every interaction builds trust and lasting relationships.
Do you excel at communication and enjoy connecting with people? Are you energized by a fast-paced environment that brings new opportunities each day? If so, this is your chance to join a team that values integrity, care, and making a positive difference in the lives of others.
Responsibilities include, but are not limited to:
Desire to learn automotive repair service terminology and processes
Check guests in and out
Answer phone calls and schedule appointments
Proactively perform customer call backs to verify satisfaction post-repair, maintain customer satisfaction and build upon existing relationships for repeat business
Develop into a quick service customer expert, managing repairs for customers scheduling and dropping off oil change appointments
Work with initiative and problem-solving skills to turn every interaction into an opportunity to exceed expectations
Providing safe shuttle service for our valued guests in our branded vehicle
Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers Automotive
Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
Keep the facility clean and organized
Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
Direct, coordinate, and participate in performing guest service activities as dictated by workload
Serve as a community ambassador for the store through creating authentic relationships and partnerships
Follow all safety policies and procedures
Other duties as assigned
Qualifications
Qualifications:
Ideal candidate possesses excellent communication and people skills, is driven and motivated, with a go-getter attitude, thriving on challenges and taking pride in achieving goals
Proven successful hospitality manager, client relations manager and/or customer service representative experience is required; driven to serve others
Must have strong interpersonal skills to effectively communicate with our staff, vendors, and guest
Enjoy a fast-paced environment and a Team mentality
Ability to seek and accept coaching and direction
Ability to multitask and meet deadlines
Proficient with Microsoft Office Suite or related software
Valid state driver's license and meet required insurance driving record parameters
Physical Requirements:
While performing the duties of this job, the employee is required to sit, stand, walk, talk and hear
The employee is occasionally required to balance, stoop, kneel, and/or crouch
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
Being dependable for a position that is Monday through Friday 7:00 a.m. – 6:00 p.m.
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
Christian Brothers Automotive
Benefits:
*Up To $50K for the Most Qualified Candidates
Closed Every Weekend To Spend Time With Family & Friends
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Paid Vacation & Paid Holidays
Healthcare Benefits Available
Matching Retirement Plans
Employee Discount
Locally Owned and Operated
On-Going Training & Career Advancement
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Chaplain Care Support Available
Employee Appreciation Events
Weekly Team Lunches
Job Description
Job Title:
Automotive Customer Service Representative
Location:
8079 Irmo Drive, Columbia SC 29212
Job Overview:
As an Automotive Customer Service Representative with Christian Brothers Automotive, this role is at the heart of creating exceptional guest experiences. Serving as the first point of contact, the position plays a key part in guiding guests through their vehicle care journey, ensuring every interaction builds trust and lasting relationships.
Do you excel at communication and enjoy connecting with people? Are you energized by a fast-paced environment that brings new opportunities each day? If so, this is your chance to join a team that values integrity, care, and making a positive difference in the lives of others.
Responsibilities include, but are not limited to:
Desire to learn automotive repair service terminology and processes
Check guests in and out
Answer phone calls and schedule appointments
Proactively perform customer call backs to verify satisfaction post-repair, maintain customer satisfaction and build upon existing relationships for repeat business
Develop into a quick service customer expert, managing repairs for customers scheduling and dropping off oil change appointments
Work with initiative and problem-solving skills to turn every interaction into an opportunity to exceed expectations
Providing safe shuttle service for our valued guests in our branded vehicle
Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers Automotive
Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
Keep the facility clean and organized
Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
Direct, coordinate, and participate in performing guest service activities as dictated by workload
Serve as a community ambassador for the store through creating authentic relationships and partnerships
Follow all safety policies and procedures
Other duties as assigned
Qualifications
Qualifications:
Ideal candidate possesses excellent communication and people skills, is driven and motivated, with a go-getter attitude, thriving on challenges and taking pride in achieving goals
Proven successful hospitality manager, client relations manager and/or customer service representative experience is required; driven to serve others
Must have strong interpersonal skills to effectively communicate with our staff, vendors, and guest
Enjoy a fast-paced environment and a Team mentality
Ability to seek and accept coaching and direction
Ability to multitask and meet deadlines
Proficient with Microsoft Office Suite or related software
Valid state driver's license and meet required insurance driving record parameters
Physical Requirements:
While performing the duties of this job, the employee is required to sit, stand, walk, talk and hear
The employee is occasionally required to balance, stoop, kneel, and/or crouch
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
Being dependable for a position that is Monday through Friday 7:00 a.m. – 6:00 p.m.
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.