Automotive Express Service Advisor

Join our team at Capital Automotive Group! We’re looking for a skilled Automotive Service Advisor to be the primary point of contact for customers needing vehicle maintenance and repair. If you enjoy helping people, have a strong knowledge of automotive systems, and excel at keeping service operations running smoothly, this is the role for you.

What You’ll Be Doing:

• Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
• Provide clear explanations of recommended services and associated costs, building trust and transparency with customers
• Schedule service appointments and manage workflow to ensure timely completion of work
• Collaborate with technicians and team members to maintain a smooth service process
• Handle customer inquiries and concerns promptly, striving for resolution and satisfaction
• Maintain a clean, organized, and safe work environment
• Perform other duties as assigned

What We’re Looking For:

• Experience in automotive service advising or a similar customer service role in the automotive industry preferred
• Strong understanding of automotive systems, diagnostics, and repair procedures
• Excellent communication and interpersonal skills to build rapport with customers and work effectively with a team
• Proficiency in software systems for estimating, scheduling, and invoicing
• Valid driver’s license with a clean driving record
• Ability to pass a pre-employment background check

What We Offer:

• Competitive pay
• Health Insurance
• Paid time off (PTO)
• 401(k) w/company match
• Employee discounts on vehicles, parts, and service

Why Capital:
At Capital Automotive Group, we combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success. Join a team that’s driving excellence every mile of the way!

At Capital, we’re committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and value the unique perspectives and contributions of every employee.