Automotive Service Advisor

Family owned and operated for over 30 years, Sauers GMC is one of the most trusted dealerships in Northwest Indiana. We have some of the highest customer service numbers in the industry. Most of our business is done by customer referrals and our customer retention percentage is off the charts. We strive to provide all of our customers with the best customer service possible.

We are looking for a skilled experienced Service Advisor to add to our team. We offer top pay and benefits, a great work environment and opportunity to grow.

Dealership experience is a plus but not necessary. We will train the right individual. 

At Sauers Buick GMC in LaPorte, we want the customer's business for life, not just one transaction.

BENEFITS:

• Competitive Compensation
• Medical / Dental / Vision Insurance
• Paid Vacation
• 401K
• Excellent Culture 
• Opportunity to Grow and Advance! 

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen