Experienced Service Advisor
Gray Chevrolet Chrysler Dodge Jeep Ram
Full-time
On-site
Stroudsburg, Pennsylvania, United States
We are looking for an Experienced Service advisor to join our growing team. This role is an key contributor within our customer service team. The successful candidate will have a strong knowledge of vehicles and services.
Compensation & Benefits
This role is a full-time, salaried position and offers generous compensation and benefits. You will be eligible for medical, vision, dental, and other supplemental insurance coverage, paid time off, life insurance.
Responsibilities
• Provide outstanding customer service to all clients
• Schedule and coordinate service appointments with customers
• Process service requests and billing documents
• Assist customers in understanding the range of services available
• Investigate and solve customer complaints
• Document customer details and updates when necessary
• Handle all payment transactions
Requirements
• Previous service writer experience required
• High school diploma or equivalent
• Proven automotive industry knowledge – familiarity with all products and services
• Excellent communication skills (written and verbal)
• Self-motivated, able to work independently and in a team
• Excellent organizational, problem-solving, and time management skills
Compensation & Benefits
This role is a full-time, salaried position and offers generous compensation and benefits. You will be eligible for medical, vision, dental, and other supplemental insurance coverage, paid time off, life insurance.
Responsibilities
• Provide outstanding customer service to all clients
• Schedule and coordinate service appointments with customers
• Process service requests and billing documents
• Assist customers in understanding the range of services available
• Investigate and solve customer complaints
• Document customer details and updates when necessary
• Handle all payment transactions
Requirements
• Previous service writer experience required
• High school diploma or equivalent
• Proven automotive industry knowledge – familiarity with all products and services
• Excellent communication skills (written and verbal)
• Self-motivated, able to work independently and in a team
• Excellent organizational, problem-solving, and time management skills