Experienced Service Advisor/Writer

We are looking for an Experienced Service Advisor/Writer to complete our team. 

We need one more Seasoned Experienced Service Advisor/Writer with Hyundai or Kia experience and familiarity with DealerTrack DMS and Xtime. 

You will need a Strong Background in Automotive Repair, Excellent Customer Service Skills, and Excellent Organizational Skills.

You'll enjoy a Positive and Supportive Working Environment and a Highly-Productive Shop, 

The Successful Experienced Service Advisor Candidate will receive: 

• Anthem Blue Cross Medical
• MetLIfe Dental and Visioin
• 401K through NADA
• Access to Disability coverage through Aflac
• 1 Week Vacation after the First Year, 2 Weeks after Two Years
• 6 Paid Sick Days per year
• 6 Paid Holidays per year
• Paid Training
• Custom and Competitive Wage and Bonus Plans
• Career Advancement and Growth Opportunities
• Employee Discounts on Parts and Services
• Employee Vehicle Purchase Program
• Work Environment OSHA-certified to current air-quality standards
• Highly-productive Shop

Our Service Advisors/Writers are critical to the success of our customer service and our profitability. We are looking for someone motivated to provide excellence in service, and maximize our department productivity, and we provide substantial benefits to those who can meet these goals.

Experienced Service Advisor Responsibilities

• Communicate effectively and efficiently with customers
• Determine automotive issues
• Verify warranty and service contract coverage
• Develop cost estimates
• Accurately prepare and complete repair orders
• Maintain customer rapport to provide excellent customer service
• Establish impeccable records on all transactions
• Update knowledge through continuing educational opportunities at all levels

Experienced Service Advisor Qualifications

• Minimum 3 Years Service Advisor Experience
• Experience with Hyundai or Kia Warranties and Procedures
• Computer Fluency--DealerTRack and X-time experience a plus
• Well-rounded Automotive Knowledge--technician experience/training a plus
• Clean Driver's License
• Quality focus, and creative problem-solving abilities
• Above-average estimate skill
• Ability to manage, expedite, and adapt work flow to meet changing needs

Who We Are

We are the No. 1 Volume Hyundai Dealer in Connecticut. We are part of Danbury Automotive Group, and we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Danbury Automotive Group is absolutely critical to its success and we're always looking for smart , engaging, creative, and dynamic people who want to join a team where they matter. Because our goal is to exceed a client's total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.