Express Service Advisor

The Express Automotive Service Advisor at Jones Family Of Dealerships in Lancaster, Pennsylvania is responsible for providing exceptional customer service and support in the automotive service department. This role requires a strong knowledge of vehicles, excellent communication skills, and the ability to effectively handle customer inquiries and concerns.

Responsibilities:

• Welcome and greet customers, ensuring a positive and friendly experience
• Listen to customer concerns and accurately document vehicle issues
• Provide recommendations and explanations on necessary repairs and maintenance
• Estimate costs and time required for repairs
• Coordinate with technicians to ensure timely completion of work
• Communicate with customers regarding updates and progress of their vehicle service
• Resolve customer complaints and issues, ensuring customer satisfaction

Requirements:

• Valid driver's license
• Prior experience as an automotive service advisor is preferred
• Strong knowledge of vehicles, including common issues and repair procedures
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Attention to detail and accuracy in documentation

Benefits:

• Opportunities for career growth and advancement
• Competitive salary with bonus potential
• Healthcare benefits: medical, dental, & vision
• Health savings account
• 401(k) with company match
• Paid time off and holidays
• Company-paid life insurance 
• Employee discount
• Referral program
• Uniforms & laundering provided

About the Company:

The Jones Family Of Dealerships is a leading automotive company that has been serving customers in Lancaster, Pennsylvania for over 64 years. We are committed to providing exceptional customer service and maintaining high standards of quality in our automotive service department. Join our team and become part of a reputable company that values its employees.