Findlay Lexus Service Advisor

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand. This is a great opportunity to join a team that's offers growth & recognizes hard work.

Compensation:

3-4% of total parts and labor sales. Bonuses based on operation code sales. Bonuses based on CSI (Customer satisfaction) bonuses based on maintenance plan sales.

Full-Time Benefits:

• Great working environment
• Paid Training
• Generous incentive and bonus programs
• Paid Vacations: 5 days after 1 year anniversary, 10 days after 2 year anniversary, and 15 days after 7 year anniversary
• Holiday pay: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day if the Holiday does not land on a day in which the dealership and/or department is regularly closed or is a regularly scheduled day off.
• Medical
• Dental and Vision insurance
• 401K

RESPONSIBILITIES:

• Greet customers promptly in a friendly manner
• Obtain customer and vehicle information
• Provide excellent customer service to all customers
• Clearly report all vehicle symptoms as described by the customer
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Previous customer service experience
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity