Quick Lane Express Service Advisor

Express Service Advisor – Shults Ford Wheeling

Kick start Your Automotive Career with a Fast Track to Growth!

Are you currently working at Jiffy Lube, Valvoline, or a quick lube shop and ready for the next big step? Shults Ford Wheeling is looking for a driven, customer-focused Express Service Advisor to join our high-volume, fast-paced service team.

This is more than just a job — it is your pathway to becoming a Service Consultant, with hands-on training, growth opportunities, and a brand known for excellence.

Why Shults Ford Wheeling?

• Competitive pay plan with bonus opportunities
• Career path to Service Consultant with structured advancement
• 401(k) with company contributions
• Medical, dental, and vision insurance
• Paid time off – including your birthday!
• Life insurance coverage
• Employee vehicle purchase program
• Clean, modern facilities with the latest equipment
• A busy, supportive, and team-driven environment
• Active involvement in community outreach and events

What You will Do:

As an Express Service Advisor, you will be the first point of contact for quick service customers. Your mission? Deliver a wonderful experience, manage workflow, and help customers understand their service needs.

• Greet customers promptly and professionally.
• Review and recommend maintenance and minor repairs.
• Provide accurate estimates and set service expectations.
• Keep customers updated on waiting times and repair status.
• Answer phones and assist with scheduling and inquiries.
• Communicate customer concerns clearly to technicians.
• Monitor open ROs and ensure timely completion of work.
• Create a High-Level Customer Experience 
• Represent the Ford brand and Shults name with excellence.

What We are Looking For:

• Experience in quick service, oil change, or light maintenance (preferred but not required)
• Excellent communication and customer service skills
• Professional, friendly, and dependable demeanor
• Ability to multitask in a fast-paced environment.
• Eagerness to learn and grow into a full-Service Consultant role.
• Valid driver’s license and clean driving record

Launch Your Career with Shults Ford Wheeling

We believe in growing talent from within, and this role is the perfect opportunity for someone ready to level up their service career in a professional dealership environment.

Apply now and take the first step toward a long-term career in automotive service with one of the most trusted names in the region.

Equal Opportunity Employer
Shults Ford Wheeling is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, disability, veteran status, or any protected class.