Service Advisor

At Mathews Ford, we've been a part of Sandusky's community for over 43 years. In that time we've learned a thing or two about how to be one of the best Ford dealerships in Ohio. We provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our customers with the utmost care and attentiveness. Mathews Ford is not your typical dealership; we have an extraordinary team of employees and are looking for passionate, motivated people looking for a career in which they can grow. 

Benefits 

• Medical, Dental & Vision Insurance 
• Retirement Plan + Match
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities 
• Paid Certification Training
• Employee vehicle purchase plans
• Health and wellness 
• Discounts on products and services

RESPONSIBILITIES
 

• Meet with customers and determine their needs for repair and/or service of their vehicle issues

• Increase customer satisfaction by building customer relations

• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Increase profitability by maximizing sales & executing retail promotions

• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times

• Oversee and participate in quality control

• Participate in the development and documentation of standard operating procedures as appropriate

REQUIREMENTS
 

• High school diploma or equivalent

• Valid commercial driver’s license & clean driving record

• Accredited training in service advisor skills, customer satisfaction and quality control

• Automotive service advisor experience preferred 

• Ability to read, write and speak English fluently 

• Ability to concentrate and accomplish tasks despite interruptions

• Multitasking skills

• Proficient use of computers/business machine.

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.