Service Advisor

Join the team at Antioch’s Most Trusted Auto Repair Shop! Auto Diagnostic & Repair in Antioch is seeking a dedicated Service Advisor to help deliver exceptional customer service and support to our diverse clientele. Led by owner Brian Bellante, our comprehensive mechanic shop has built a reputation for tackling a wide range of automotive challenges with expertise and precision since Brian founded it at age 25.

About Us:

At Auto Diagnostic & Repair, we go beyond standard mechanic work, solving complex vehicle issues that other shops can’t handle. We take pride in our technical expertise, commitment to quality, and ability to get the job done right the first time. Our multilingual team, fluent in English and Spanish, ensures clear communication and complete customer satisfaction.

Role Overview:

As a Service Advisor, you’ll be the face of our shop, bridging the gap between our skilled technicians and our valued customers. Your responsibilities will include:

• Greeting and assisting customers with professionalism and care.
• Listening to customer concerns and accurately documenting vehicle issues.
• Communicating repair needs, timelines, and costs clearly in English and/or Spanish.
• Coordinating with technicians to ensure timely and high-quality service.
• Building trust and fostering long-term relationships with our diverse clientele.

What We’re Looking For:

• Excellent communication and interpersonal skills.
• Fluency in English and Spanish is a plus to serve our multilingual community.
• Strong organizational skills and attention to detail.
• A customer-first mindset with a passion for problem-solving.
• Experience in automotive service advising or customer service is preferred but not required.

Why Join Us?

• Work at a trusted, community-focused shop with a legacy of excellence.
• Be part of a supportive team that values quality and customer satisfaction.
• Opportunity to grow in a dynamic and rewarding environment.