Service Advisor
SIXT
Full-time
On-site
Gateshead United Kingdom
Automotive Service Advisor / Writer
Company Description
SIXT Van & Truck is Part of the SIXT Group, the Global Leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships.
Job Description
As SIXT Van and Truck continue to grow and expand our footprint in the UK, we are pleased to offer an exciting opportunity to join us as a Service Advisor based in our Gateshead Depot. We are looking for a service-oriented executive with strong Customer Service skills for the van and truck rentals division in UK. We also welcome applications from those looking for a lateral move to a new career, and are keen to hear from those in hospitality, financial services, trained hotel specialists & sales/travel executives with retail experience.
The Role:
Working on the Central Hire Desk, based in our Gateshead Depot, the Service Advisor will respond to, and resolve, customer queries relating to breakdowns, ensuring that excellent customer service is provided at all times, and that all repairs are carried out efficiently and within agreed budgets.
How you will fill your days:
Manage and respond to customer queries regarding breakdowns, ensuring that queries are dealt with efficiently.
Complete all relevant administration relating to customer queries and vehicle maintenance
Manage daily maintenance of vehicle fleet
Assist customers to resolve any queries they may have, providing excellent customer service at all times.
Monitor costs agreed with suppliers to ensure that these are adhered to at all times
Monitor maintenance budgets to ensure that these are adhered to at all times
Monitor workload of inhouse and mobile mechanics.
Update fleet maintenance records on a daily basis
Monitor vehicle MOT and Services and Inspection schedules to ensure compliance
Work closely with other departments to ensure all processes are followed
Monitor and manage V.O.R (vehicle off road) reports
Applicants should have:
Significant experience working within a high-volume, fast-paced Service Advisor role, preferably within the Hire industry
Outstanding Customer Service
Ability to work effectively under pressure and prioritise your workload to meet competing deadlines
Strong attention to detail
Effective communication skills with the ability to build strong stakeholder relationships
Proficient in MS Office packages, specifically Excel and Word
About Us
We're looking to recruit the best talent the industry to help us grow even further. As a SIXT Van and Truck employee, you'll enjoy loads of benefits such as staff incentives and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote from within.
Additional Information
WHAT WE OFFER
Competitive Compensation & Financial Security Receive an attractive annual salary and a performance-based bonus. Secure your future with enrolment in SIXT's pension scheme
Generous Time Off Enjoy 22 days of annual leave, plus bank holidays
Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career
Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
SIXT Van & Truck is Part of the SIXT Group, the Global Leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships.
Job Description
As SIXT Van and Truck continue to grow and expand our footprint in the UK, we are pleased to offer an exciting opportunity to join us as a Service Advisor based in our Gateshead Depot. We are looking for a service-oriented executive with strong Customer Service skills for the van and truck rentals division in UK. We also welcome applications from those looking for a lateral move to a new career, and are keen to hear from those in hospitality, financial services, trained hotel specialists & sales/travel executives with retail experience.
The Role:
Working on the Central Hire Desk, based in our Gateshead Depot, the Service Advisor will respond to, and resolve, customer queries relating to breakdowns, ensuring that excellent customer service is provided at all times, and that all repairs are carried out efficiently and within agreed budgets.
How you will fill your days:
Manage and respond to customer queries regarding breakdowns, ensuring that queries are dealt with efficiently.
Complete all relevant administration relating to customer queries and vehicle maintenance
Manage daily maintenance of vehicle fleet
Assist customers to resolve any queries they may have, providing excellent customer service at all times.
Monitor costs agreed with suppliers to ensure that these are adhered to at all times
Monitor maintenance budgets to ensure that these are adhered to at all times
Monitor workload of inhouse and mobile mechanics.
Update fleet maintenance records on a daily basis
Monitor vehicle MOT and Services and Inspection schedules to ensure compliance
Work closely with other departments to ensure all processes are followed
Monitor and manage V.O.R (vehicle off road) reports
Applicants should have:
Significant experience working within a high-volume, fast-paced Service Advisor role, preferably within the Hire industry
Outstanding Customer Service
Ability to work effectively under pressure and prioritise your workload to meet competing deadlines
Strong attention to detail
Effective communication skills with the ability to build strong stakeholder relationships
Proficient in MS Office packages, specifically Excel and Word
About Us
We're looking to recruit the best talent the industry to help us grow even further. As a SIXT Van and Truck employee, you'll enjoy loads of benefits such as staff incentives and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote from within.
Additional Information
WHAT WE OFFER
Competitive Compensation & Financial Security Receive an attractive annual salary and a performance-based bonus. Secure your future with enrolment in SIXT's pension scheme
Generous Time Off Enjoy 22 days of annual leave, plus bank holidays
Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career
Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!