Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles. Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees.

What We Offer:

Employees work in a customer centric environment that offers amenities like:

• Crest Bistro with Executive Chef inspired menus
• Large Event Room and Wine Cellar for hosting customer and community events
• Full service Cafes in each new car building
• Coffee bars with full time Barista's
• Golf Putting Greens
• Dog Park
• Customer Technology Areas
• Vehicle Technology Consultants

Available Benefits of Employment

• Highly Competitive Compensation 
• Health Coverage
• Dental Coverage
• Vision Coverage
• Group Life
• Short / Long Term Disability
• 401K
• Paid Vacation

Responsibilities

• Oversee flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Requirements

• Experience is preferred but not required
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Available to work Saturday’s
• Valid Driver License and clean driving record
• Willing to submit to a pre-employment background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.