Service Advisor - Lincoln

Korum Lincoln is the go-to destination for Lincoln owners in Puyallup, WA, and the surrounding area seeking top-notch vehicle maintenance and repair services. We prioritize customer satisfaction and ensure a seamless ownership experience for all Lincoln owners.

The Lincoln Service Specialist provides excellent customer service support to ensure all vehicle maintenance and repair service needs of customers are met by the Service Department. Conducts various customer relationship management activities to enhance the overall ownership experience for Lincoln owners. Responsibilities include coordinating maintenance and repair services, organizing pick-up and delivery services, conducting vehicle check-ins and repairs order openings, facilitating vehicle movement to Technicians, completing repair orders, handling cashiering and delivery tasks, and offering related support.

Coordinate all customer service activities, ensure smooth maintenance and repair service process, optimize the ownership experience for Lincoln owners, assist in pick-up and delivery coordination, conduct vehicle check-ins and repairs order openings, support Technicians, finalize repair orders, manage cashiering and delivery tasks, and provide related support.

Do you have previous experience in customer service, communication skills, organizational skills, ability to multitask, attention to detail, willingness to learn new processes, and a team player mentality? Then join our team!

Competitive hourly compensation ($34.12 - $44.15 per hour paid semi-monthly - targeting hiring range $34.12 to $36.00 per hour), comprehensive benefits package, growth opportunities within the organization, training and development programs.

Requirements:

• High School Diploma or Equivalent
• Previous experience as a Service Advisor is a plus

• Ability to identify the problem quickly

• Proven record of achieving exceptional customer satisfaction
• Very energetic personality 
• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to deliver service with a sense of hospitality - previous experience in the hospitality industry a plus
• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude 

• Valid Driver's License with an acceptable driving record

Korum Automotive Group offers a comprehensive benefits package that includes:

• Medical / Dental / Vision
• Paid Time Off
• Employer-paid life Insurance
• Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
• Employee Assistance Program (EAP)
• Paid Holidays
• 401(k) Salary Deferral Plan with Employer Match
• Vehicle Purchase Discount Program
• Discounts on Parts and Service
• Employee Events and Recognition
• Company-Paid Uniforms for Specified Positions
• Paid Training Based on Position

Other Potential Compensation:

• Discretionary Bonuses
• Incentive Awards
• Employee Referral Bonuses
• Years of Service Award Bonuses

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.