Service Advisor / Service Writer (Full-time | Competitive Pay | Excellent Benefits)

Service Advisor

Don Johnson Cumberland Motors – Cumberland, WI
Full-time | Competitive Pay | Excellent Benefits

About Us

Join a fifth-generation, family-owned automotive group serving Northwest Wisconsin for over 100 years. At Don Johnson Motors, we believe in doing business the right way — with integrity, accountability, and care for people.

We’ve been recognized as one of Automotive News’ Top 100 Best Dealerships to Work For and named Wisconsin Family Business of the Year. Our success comes from great team members — and we’re looking for the next one.

Why You’ll Love Working Here

Financial Security

• Competitive pay with performance bonuses 
• Company-funded 401(k)
• Team member discounts on vehicles, parts, and service 

Health & Wellness

• Medical, dental, and vision coverage
• Optional life and disability insurance

Career Growth & Learning

• Paid training and certification programs 
• No-cost college degrees for team members and their families

Balance & Recognition

• Family-oriented schedule
• Paid holidays and personal time off
• Monthly team lunches and appreciation events

What You’ll Do

• Greet and assist customers in a friendly, professional manner
• Review service needs and recommend maintenance or repairs
• Communicate technician findings and obtain customer approvals
• Keep customers informed on repair progress and timelines
• Review completed work to ensure satisfaction

What We’re Looking For

• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• Positive, team-oriented attitude
• Valid driver’s license and clean driving record
• Automotive service experience preferred, but we’ll train the right person

Our Culture

We run on the Entrepreneurial Operating System (EOS) and live by The Don Johnson Way fundamentals — integrity, engagement, accountability, and continuous growth.

Learn more at www.donjohnsonmotors.com/the-don-johnson-way.html

Join Us

If you’re ready to build a career with a respected, community-driven dealership, apply today.

Don Johnson Motors — We Move People.

Experience & Education

• Previous experience in customer service, sales, or automotive roles is helpful, but not required — we’ll train the right person.
• High school diploma or equivalent required; additional automotive or service certifications are a plus.

Technical Knowledge

• Interest in learning about automotive maintenance and repair processes. 
• Ability to clearly explain vehicle information and service recommendations in everyday language.

Guest Service Skills

• Excellent communication and interpersonal skills.
• Proven ability to create positive guest experiences and handle questions or concerns with professionalism.

Sales & Consultation

• Comfortable discussing products and services to help guests make informed decisions.
• Motivated by goals and opportunities to earn performance-based incentives.

Organization & Time Management

• Strong attention to detail with the ability to manage multiple priorities.
• Organized and dependable in maintaining service records and schedules.

Problem-Solving & Collaboration

• Resourceful and calm under pressure when solving guest or service challenges.
• Works well independently and as part of a supportive team.

Technology Skills

• Basic computer proficiency; experience with dealership or scheduling software is a plus.
• Willingness to learn digital tools and processes to enhance efficiency.

Dependability & Professionalism

• Reliable, punctual, and committed to doing quality work.
• Professional appearance and ethical conduct in all guest interactions.

Flexibility

• Available to work a flexible schedule, including occasional Saturdays.
• Adaptable to changing priorities and guest needs in a dynamic environment.