Automotive Service Advisor

Job Summary:
As an Automotive Service Writer at Crown Motors, you will be the vital link between our customers and the service department. Your role involves delivering exceptional customer service by understanding vehicle issues, explaining repair needs, and coordinating with technicians to ensure timely and quality service. This position requires strong communication skills, a passion for automotive knowledge, and a commitment to maintaining Crown Motors' reputation for excellence.

Key Responsibilities:

Customer Interaction:

• Greet customers warmly and professionally upon arrival.
• Listen to customer concerns, gather detailed information about vehicle issues, and record their requests.
• Provide clear and accurate explanations of vehicle conditions, repair options, and cost estimates.

Service Coordination:

• Create detailed service orders and relay customer concerns to technicians.
• Maintain regular communication with technicians to track progress and update customers on repair timelines.
• Ensure all services align with manufacturer recommendations, warranty guidelines, and dealership standards.

Upselling and Recommendations:

• Advise customers on recommended maintenance services to enhance vehicle safety and performance.
• Present promotions, dealership services, and special offers to customers.

Documentation and Software:

• Accurately document repair orders, customer interactions, and vehicle service history in the dealership's management system.
• Monitor and manage appointments, ensuring smooth workflow within the service department.

Quality Assurance:

• Conduct follow-ups with customers to confirm their satisfaction with completed services.
• Collaborate with the service team to resolve any customer complaints effectively.

Qualifications:

• High school diploma or equivalent; associate’s degree or vocational training in automotive services is a plus.
• Previous experience as a service writer, advisor, or in a customer-facing automotive role.
• Strong understanding of automotive systems and repair terminology.
• Excellent communication, organizational, and multitasking skills.
• Proficiency with dealership management systems and basic computer software.
• Valid driver’s license with a clean driving record.

Physical Requirements:

• Ability to stand, walk, and move within the service department for extended periods.
• Capability to lift up to 20 pounds occasionally.

Compensation:
This position offers an hourly wage, with the potential for bonuses based on service sales. Benefits may include health insurance, paid time off, 401(k), and employee discounts.

Working Conditions:
This role requires working in the dealership’s service department, involving a mix of office and shop-floor environments. Occasional evening or weekend shifts may be required based on customer demand.