Automotive Service Estimator/Parts Specialist | Weekends Off | Clemson
Christian Brothers Automotive
Full-time
On-site
Clemson South Carolina United States
Automotive Service Advisor / Writer
Company Description
Christian Brothers Automotive
Benefits:
Up To $65K for Highly Qualified Candidates
Closed Every Weekend To Spend Time With Family & Friends
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Paid Vacation & Paid Holidays
Earn More With Team Performance Bonuses
Healthcare Benefits Available
Matching Retirement Plans
Employee Appreciation Events
Locally Owned and Operated
Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year
On-Going Training & Career Advancement
Rewarding Great Work, The Annual Review Process Provides Opportunities to Share Goals and Earn Compensation Increases Based on Performance
Wellness Program Offering Chaplain Care Support
Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Job Description
Job Title:
Automotive Service Estimator / Dispatcher
Location:
551 Old Greenville Hwy, Clemson, SC 29631
Job Overview:
As an Automotive Estimator / Dispatcher with Christian Brothers Automotive, you will play a critical role in our automotive shop, ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards. With your excellent communication and organizational skills, you will coordinate with technicians, answer guest inquiries, and maintain an organized repair log to ensure maximum productivity and efficiency.
As an Estimator/Dispatcher, you will also work closely with part supply vendors and other external partners to ensure that we always have the right tools and equipment to get the job done right. As part of our team, you'll have the opportunity to build lasting relationships with our vendors and guests, helping us maintain our reputation as a trusted and reliable automotive shop.
Responsibilities include, but are not limited to:
Implements and maintains an effective dispatch system
Schedules work to facilitate maximum productivity in accordance with the shop policy and distributes service tickets to technicians, considering the workload, difficulty, and our guest needs
Reviews all digital vehicle inspections by technicians
Maintains an organized and up-to-date repair log
Answers customer inquiries and prepares estimates for our guests
Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand
Ensure that all work is performed to proper specifications and within the time promised to the guest
Build relationships with part supply vendors, tool vendors, and all external vendors effectively
Prioritize technician workloads with part availability
Manages the complete parts process, including ordering, receiving, verification, staging, inventory control, pricing, returns, and warranty claims
Stages and organizes parts for technicians to ensure workflow efficiency and minimize downtime
Prepares a list of needed service department equipment, supplies, and required repairs - reviews service department repairs with the Service Manager
Coordinates and schedules maintenance for shop equipment
Responsible for the part supply process, including inventory, pricing, returns, warranty claims, etc.
Regularly interacts with external vendors on parts inventory and pricing
Works together as a team and assists other employees as needed
Other duties as assigned
Qualifications
Qualifications:
Excellent communication skills: Must be able to communicate clearly and effectively with technicians, guest, and other team members to ensure that everyone is on the same page
Commercial Parts Experience
Demonstrates a strong team-player mindset with the ability to collaborate effectively in a fast-paced shop environment
Maintains a positive, professional attitude and contributes to a productive workplace culture
Proven guest service and customer relations experience with the ability to build trust and clearly communicate recommendations
Prior automotive industry experience required; service advising, estimating, or shop operations experience preferredStrong organizational skills with the ability to manage multiple priorities and deadlines
Ability to communicate effectively with technicians, vendors, and guests
Detail-oriented with solid problem-solving skills
Strong organizational skills and problem-solving skills: Estimators/Dispatchers are responsible for coordinating multiple work orders, scheduling appointments, and managing paperwork. They must be highly organized to ensure that everything is completed accurately and on time
Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that customers are satisfied with the work that is performed on their vehicles
Proficient in Windows-based computer software and automotive store applications
Previous experience in an Automotive Sales, Advisor/Writer, or Estimator/Dispatcher position preferred
Physical Requirements:
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
Christian Brothers Automotive
Benefits:
Up To $65K for Highly Qualified Candidates
Closed Every Weekend To Spend Time With Family & Friends
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Paid Vacation & Paid Holidays
Earn More With Team Performance Bonuses
Healthcare Benefits Available
Matching Retirement Plans
Employee Appreciation Events
Locally Owned and Operated
Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year
On-Going Training & Career Advancement
Rewarding Great Work, The Annual Review Process Provides Opportunities to Share Goals and Earn Compensation Increases Based on Performance
Wellness Program Offering Chaplain Care Support
Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Job Description
Job Title:
Automotive Service Estimator / Dispatcher
Location:
551 Old Greenville Hwy, Clemson, SC 29631
Job Overview:
As an Automotive Estimator / Dispatcher with Christian Brothers Automotive, you will play a critical role in our automotive shop, ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards. With your excellent communication and organizational skills, you will coordinate with technicians, answer guest inquiries, and maintain an organized repair log to ensure maximum productivity and efficiency.
As an Estimator/Dispatcher, you will also work closely with part supply vendors and other external partners to ensure that we always have the right tools and equipment to get the job done right. As part of our team, you'll have the opportunity to build lasting relationships with our vendors and guests, helping us maintain our reputation as a trusted and reliable automotive shop.
Responsibilities include, but are not limited to:
Implements and maintains an effective dispatch system
Schedules work to facilitate maximum productivity in accordance with the shop policy and distributes service tickets to technicians, considering the workload, difficulty, and our guest needs
Reviews all digital vehicle inspections by technicians
Maintains an organized and up-to-date repair log
Answers customer inquiries and prepares estimates for our guests
Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand
Ensure that all work is performed to proper specifications and within the time promised to the guest
Build relationships with part supply vendors, tool vendors, and all external vendors effectively
Prioritize technician workloads with part availability
Manages the complete parts process, including ordering, receiving, verification, staging, inventory control, pricing, returns, and warranty claims
Stages and organizes parts for technicians to ensure workflow efficiency and minimize downtime
Prepares a list of needed service department equipment, supplies, and required repairs - reviews service department repairs with the Service Manager
Coordinates and schedules maintenance for shop equipment
Responsible for the part supply process, including inventory, pricing, returns, warranty claims, etc.
Regularly interacts with external vendors on parts inventory and pricing
Works together as a team and assists other employees as needed
Other duties as assigned
Qualifications
Qualifications:
Excellent communication skills: Must be able to communicate clearly and effectively with technicians, guest, and other team members to ensure that everyone is on the same page
Commercial Parts Experience
Demonstrates a strong team-player mindset with the ability to collaborate effectively in a fast-paced shop environment
Maintains a positive, professional attitude and contributes to a productive workplace culture
Proven guest service and customer relations experience with the ability to build trust and clearly communicate recommendations
Prior automotive industry experience required; service advising, estimating, or shop operations experience preferredStrong organizational skills with the ability to manage multiple priorities and deadlines
Ability to communicate effectively with technicians, vendors, and guests
Detail-oriented with solid problem-solving skills
Strong organizational skills and problem-solving skills: Estimators/Dispatchers are responsible for coordinating multiple work orders, scheduling appointments, and managing paperwork. They must be highly organized to ensure that everything is completed accurately and on time
Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that customers are satisfied with the work that is performed on their vehicles
Proficient in Windows-based computer software and automotive store applications
Previous experience in an Automotive Sales, Advisor/Writer, or Estimator/Dispatcher position preferred
Physical Requirements:
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.