Automotive Service Manager / Sales Leader | Up to $120K* & Weekends Off | Tulsa Hills
Christian Brothers Automotive
Full-time
On-site
Tulsa Oklahoma United States
Automotive Service Advisor / Writer
Company Description
Christian Brothers Automotive
Benefits:
*Compensation Range $75K (base) to $120K Annually
Performance Based Commission
Closed Weekends
Paid Vacation & Paid Holidays
Climate Controlled Shop
Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Job Description
Job Title:
Automotive Service Manager
Location:
7163 S Olympia Avenue Tulsa, OK 74132
Job Overview:
As an Automotive Service Manager with Christian Brothers Automotive, you are the person who drives production.
The Service Manager has responsibility and authority for our daily operation of the business. Responsibilities include but are not limited to workflow management, sales leadership, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. Shop staff report directly to the Service Manager.
All applications will be reviewed upon submission - please refrain from calling the shop directly
Responsibilities include, but are not limited to:
Serving and leading all personnel and daily operations
Drive sales through excellent guest experiences
Ensure incoming tickets have all necessary information to ensure smooth process
Model and hold team accountable for all company policies and procedures as outlined in the current Employee Handbook
Take necessary corrective and/or disciplinary action for employee non-compliance
Delegate tasks to create room for you to motivate and lead the team
Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
Maintain a personal positive attitude and positive communications
Direct Service Advisors' development of guest estimates and work orders. Assign work orders to the technicians
Ensure selection of quality parts
Ensure target margins are achieved
Open and close stores on a daily basis
Able to draw a reasonable facsimile of a duck
Seek ways to improve processes
Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
Ensure all equipment is fully operational and in good working order.
Ensure technicians have the resources needed to do their job
Ensure excellent, proactive communication with guests, before, during and after service
Ensure we greet every guest that calls or enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
Qualifications
Qualifications:
Previous successful experiences in sales leadership, sales, workflow management, and customer service
Previous successful experience supervising/managing people; direct automotive repair shop experience is a plus
Proficiency in Windows-based computer software and automotive store applications
Must be legally authorized to work in the US
Valid & unrestricted driver’s license
Driving record acceptable to our current insurance carrier
Reliable transportation
High school diploma. AA or undergraduate degree preferred
Basic fluency in Spanish is a plus
Physical Requirements:
Being on your feet for the majority of the workday (standing, walking, etc)
Occasionally lifting and carrying objects over 50 lbs
Driving manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Using a keyboard and mouse several times daily
Using a standard handset phone several times daily
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
Christian Brothers Automotive
Benefits:
*Compensation Range $75K (base) to $120K Annually
Performance Based Commission
Closed Weekends
Paid Vacation & Paid Holidays
Climate Controlled Shop
Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Job Description
Job Title:
Automotive Service Manager
Location:
7163 S Olympia Avenue Tulsa, OK 74132
Job Overview:
As an Automotive Service Manager with Christian Brothers Automotive, you are the person who drives production.
The Service Manager has responsibility and authority for our daily operation of the business. Responsibilities include but are not limited to workflow management, sales leadership, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. Shop staff report directly to the Service Manager.
All applications will be reviewed upon submission - please refrain from calling the shop directly
Responsibilities include, but are not limited to:
Serving and leading all personnel and daily operations
Drive sales through excellent guest experiences
Ensure incoming tickets have all necessary information to ensure smooth process
Model and hold team accountable for all company policies and procedures as outlined in the current Employee Handbook
Take necessary corrective and/or disciplinary action for employee non-compliance
Delegate tasks to create room for you to motivate and lead the team
Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
Maintain a personal positive attitude and positive communications
Direct Service Advisors' development of guest estimates and work orders. Assign work orders to the technicians
Ensure selection of quality parts
Ensure target margins are achieved
Open and close stores on a daily basis
Able to draw a reasonable facsimile of a duck
Seek ways to improve processes
Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
Ensure all equipment is fully operational and in good working order.
Ensure technicians have the resources needed to do their job
Ensure excellent, proactive communication with guests, before, during and after service
Ensure we greet every guest that calls or enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
Qualifications
Qualifications:
Previous successful experiences in sales leadership, sales, workflow management, and customer service
Previous successful experience supervising/managing people; direct automotive repair shop experience is a plus
Proficiency in Windows-based computer software and automotive store applications
Must be legally authorized to work in the US
Valid & unrestricted driver’s license
Driving record acceptable to our current insurance carrier
Reliable transportation
High school diploma. AA or undergraduate degree preferred
Basic fluency in Spanish is a plus
Physical Requirements:
Being on your feet for the majority of the workday (standing, walking, etc)
Occasionally lifting and carrying objects over 50 lbs
Driving manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Using a keyboard and mouse several times daily
Using a standard handset phone several times daily
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.