Bert Ogden Harlingen Hyundai Service Advisor

BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR

Service Advisor Responsibilities  

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention  
• Return missed phone calls, emails, from customers  
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention  
• Accurately record issues and data into Dealer Management System. Attention to detail critical  
• Conduct Transactions w/ system; walk customer through correction and provide summary  
• Communicate estimated completion time, regular updates and follow through on each customer vehicle  
• Coordinate the detail of every vehicle prior to delivery  
• Coordinate the delivery time or pick up with each customer  
• Follow up with Customer on services provided; ensure they are satisfied with the work performed. 
• Performs other duties as requested  

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles  
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment  
• Understanding of basic automotive techniques related to repair and servicing of automobiles  
• Ability to follow oral and written instructions with attention to detail  
• Willingness to learn new and innovative automotive technologies  
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public  
• Perform detailed daily record keeping and reporting  
• Effectively handle multiple priorities, organize workload, and meet deadlines  
• Work in a team-based environment and achieve common goal  
• Dealer Management System(s), Outlook, and MS Office  

QUALIFICATIONS 

• Must have and maintain a valid driver’s license and an acceptable and safe driving record. 
• Must be 21 years old or older.  
• Must be able to pass a drug test screening.
• Must be able to pass a background screening check. 

                                               BERT OGDEN AUTO GROUP IS AN EQUAL OPPORTUNITY EMPLOYER