The Express Service Advisor is the primary contact between the Service Department and Express Service
customers. Primary goals are to provide outstanding customer service while maximizing the sales of ethically
needed parts and labor.
Key responsibilities
• Present ethically needed services and related parts to customers
• Greet each customer immediately in a courteous manner
• Identify customer requests
• Present multipoint inspection results to customers
• Obtain customer signature on repair order
• Conduct a detailed active delivery of each vehicle
• Follow-up with customers to ensure customer satisfaction
• Provide outstanding customer service in accordance with dealership policies
• Maintain current knowledge of vehicle service requirements, operations, warranties, campaigns,
and in addition Technical Service Bulletins
• Maintain current knowledge of state and local laws and regulations related to automotive service and repair,
including lemon laws
• Prepare a complete, accurate repair orders in accordance with dealership policies
• Excellent communication and customer relations skills
• Strong customer service focus
• Exceptional organizational and multi-tasking ability
• Valid driver's license
Skills and Knowledge
• Certified Factory training credentials
• High school diploma or equivalent required
Experience
• Prior retail or automotive service sales experience preferred