Senior Automotive Service Advisor | Up to $100K & Weekends Off | Mooresville
Christian Brothers Automotive
Full-time
On-site
Mooresville North Carolina United States
Automotive Service Advisor / Writer
Company Description
Christian Brothers Automotive
Benefits:
*Pay from $70k -$100k annually for Highly Qualified Candidates
Closed Every Weekend To Spend Time With Family & Friends
Paid Vacation & Paid Holidays
Healthcare Benefits Available
Matching Retirement Plans
On-Going Training & Career Advancement
Employee Appreciation Events
Chaplain Care Support Available
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Dave Ramsey Smart Dollar program
Job Description
Job Title:
Senior Automotive Service Advisor
Location:
688 Brawley School Road, Mooresville, United States, 28117
Job Overview:
As a Senior Automotive Service Advisor with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.
Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
Greet every guest with hospitality and respect
Present clear, understandable repair recommendations
Manage workflow to ensure efficiency and technician productivity
Sell required services with integrity
Maintain a positive, team-focused attitude
Communicate professionally in person and over the phone
Build long-term relationships between yourself, the store, and the guest
Coordinate and participate in guest service activities
Shuttle guests in a CBA-branded vehicle
Ensure all repairs meet proper specifications
Work as a team and assist others as needed
Maintain accurate repair orders and strong communication standards
Ensure high-quality DVI completion and appropriate follow-up
Follow up on declined work appropriately
Monitor car count efficiency and help drive weekly targets (~85+ vehicles per week)
Support financial performance by managing parts/labor margins and contributing to GP% goals
Help drive ARO targets ($625+), Sales Success %, and maintain an NPS of 84%+
Support and reinforce process discipline at the front counter
Identify workflow or operational inefficiencies and recommend improvements
Assist in training and mentoring junior advisors and support staff
Lead by example in professionalism, accuracy, and integrity
Qualifications
Qualifications:
Upbeat, honest, self-aware individual with a strong internal drive
Experience sourcing accurate parts, building tickets, and presenting repairs
Acceptable driving record
Proficiency with Windows-based software and automotive applications (TekMetric, Parts-Tech, etc.)
Experience in an automotive customer service, service sales, or Service Writer/Advisor position
Proven ability to consistently achieve high ARO performance ($600+ range)
Ability to maintain strong gross profit margins (58%+) and operate effectively in a high-volume environment
Strong understanding of the automotive repair sales process
ASE Service Consultant certification is a plus
Ability to analyze performance metrics and adjust accordingly
Leadership experience preferred
Physical Requirements:
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, termination, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
Christian Brothers Automotive
Benefits:
*Pay from $70k -$100k annually for Highly Qualified Candidates
Closed Every Weekend To Spend Time With Family & Friends
Paid Vacation & Paid Holidays
Healthcare Benefits Available
Matching Retirement Plans
On-Going Training & Career Advancement
Employee Appreciation Events
Chaplain Care Support Available
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Dave Ramsey Smart Dollar program
Job Description
Job Title:
Senior Automotive Service Advisor
Location:
688 Brawley School Road, Mooresville, United States, 28117
Job Overview:
As a Senior Automotive Service Advisor with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.
Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
Greet every guest with hospitality and respect
Present clear, understandable repair recommendations
Manage workflow to ensure efficiency and technician productivity
Sell required services with integrity
Maintain a positive, team-focused attitude
Communicate professionally in person and over the phone
Build long-term relationships between yourself, the store, and the guest
Coordinate and participate in guest service activities
Shuttle guests in a CBA-branded vehicle
Ensure all repairs meet proper specifications
Work as a team and assist others as needed
Maintain accurate repair orders and strong communication standards
Ensure high-quality DVI completion and appropriate follow-up
Follow up on declined work appropriately
Monitor car count efficiency and help drive weekly targets (~85+ vehicles per week)
Support financial performance by managing parts/labor margins and contributing to GP% goals
Help drive ARO targets ($625+), Sales Success %, and maintain an NPS of 84%+
Support and reinforce process discipline at the front counter
Identify workflow or operational inefficiencies and recommend improvements
Assist in training and mentoring junior advisors and support staff
Lead by example in professionalism, accuracy, and integrity
Qualifications
Qualifications:
Upbeat, honest, self-aware individual with a strong internal drive
Experience sourcing accurate parts, building tickets, and presenting repairs
Acceptable driving record
Proficiency with Windows-based software and automotive applications (TekMetric, Parts-Tech, etc.)
Experience in an automotive customer service, service sales, or Service Writer/Advisor position
Proven ability to consistently achieve high ARO performance ($600+ range)
Ability to maintain strong gross profit margins (58%+) and operate effectively in a high-volume environment
Strong understanding of the automotive repair sales process
ASE Service Consultant certification is a plus
Ability to analyze performance metrics and adjust accordingly
Leadership experience preferred
Physical Requirements:
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, termination, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.