Service Advisor
Truck Centers, Inc.
Full-time
On-site
Springfield Illinois United States
Automotive Service Advisor / Writer
Company Description
About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
Job Description
Are you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so, Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department!
In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you’ll ensure every customer has a smooth and efficient service experience.
Schedule:
Monday-Friday with a rotating Saturday shift
What You'll Do:
Greet customers warmly and assist them with their service needs.
Create detailed repair orders and schedule service appointments using our digital tools.
Conduct initial discussions with drivers to understand concerns and perform basic inspections.
Verify account details, check for recalls, review repair history, and confirm warranty coverage.
Keep customers informed throughout the repair process, ensuring clear and transparent communication.
Arrange towing and other sublet services as needed.
Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
Guide customers on dealership amenities and arrange shuttle services if needed.
Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
Monitor customer feedback and take proactive steps to enhance their experience.
Why Join Us?
At Truck Centers, Inc., we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we’d love to hear from you!
Qualifications
What We're Looking For:
Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
Knowledge of Service department operations, trucks, and truck parts
Mechanical aptitude or truck repair experience is highly preferred
Demonstrated customer service and interpersonal communications skills, even in times of stress
Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
Must participate in a pre-employment background check and drug screen.
WHAT WE OFFER:
Pay Range: $41,766.40 - $62,649.60 per year with incentive eligibility
401(k) with company match
Health insurance with 3 plan options to choose from
Vision Insurance
Dental Insurance
Paid time off including paid volunteer time
Disability insurance
FSA and HSA options
Company paid Life and AD&D insurance
Maternity leave
Employee assistance program
Wellness program
Company paid uniforms
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.
About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
Job Description
Are you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so, Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department!
In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you’ll ensure every customer has a smooth and efficient service experience.
Schedule:
Monday-Friday with a rotating Saturday shift
What You'll Do:
Greet customers warmly and assist them with their service needs.
Create detailed repair orders and schedule service appointments using our digital tools.
Conduct initial discussions with drivers to understand concerns and perform basic inspections.
Verify account details, check for recalls, review repair history, and confirm warranty coverage.
Keep customers informed throughout the repair process, ensuring clear and transparent communication.
Arrange towing and other sublet services as needed.
Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
Guide customers on dealership amenities and arrange shuttle services if needed.
Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
Monitor customer feedback and take proactive steps to enhance their experience.
Why Join Us?
At Truck Centers, Inc., we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we’d love to hear from you!
Qualifications
What We're Looking For:
Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
Knowledge of Service department operations, trucks, and truck parts
Mechanical aptitude or truck repair experience is highly preferred
Demonstrated customer service and interpersonal communications skills, even in times of stress
Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
Must participate in a pre-employment background check and drug screen.
WHAT WE OFFER:
Pay Range: $41,766.40 - $62,649.60 per year with incentive eligibility
401(k) with company match
Health insurance with 3 plan options to choose from
Vision Insurance
Dental Insurance
Paid time off including paid volunteer time
Disability insurance
FSA and HSA options
Company paid Life and AD&D insurance
Maternity leave
Employee assistance program
Wellness program
Company paid uniforms
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.