Service Advisor

Position Summary

This dual role position serves as the primary link between customers, the service department, and the parts counter. The Service Advisor is responsible for greeting customers, writing repair orders, and coordinating service needs, while also supporting parts counter operations by assisting customers with parts identification, sales, and inventory support. The position requires strong communication, customer service, and organizational skills to ensure a smooth workflow between service and parts operations.

Key Responsibilities

Service Advisor Duties

• Greeting customers promptly and professionally, documenting service concerns accurately.
• Write and maintain repair orders, including service requests, technician notes, and estimates.
• Explain recommended services/repairs and obtain customer approvals.
• Provide job status updates and coordinate with technicians for timely completion.
• Process warranty claims and ensure proper service documentation.
• Resolve customer concerns in a professional and timely manner.

Parts Counter Sales Duties

• Assist customers (internal and external) in identifying, locating, and purchasing parts.
• Look up parts using catalogs, inventory systems, or service software.
• Generate invoices, process payments, and handle returns/exchanges.
• Maintain stock levels by assisting with restocking, cycle counts, and inventory control.
• Ensure timely delivery of required parts to the service department.
• Promote add-on parts, accessories, and related services when appropriate.

Skills & Qualifications

• Prior experience as a Service Advisor and/or Parts Counter Sales preferred.
• Knowledge of automotive, truck, or heavy equipment service and parts strongly preferred.
• Strong customer service, communication, and sales skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and dealership/service management software.
• High school diploma or equivalent required; technical or vocational training preferred.

Physical Requirements

• Stand, walk, and interact with customers/technicians for extended periods.
• Lift and move up to 50 lbs. as needed for parts handling.
• Work in both office and shop environments.

Benefits

Health, Dental, Vision, 401K, Paid Time Off