- Assist service advisors in managing customer interactions, including answering phone calls, greeting customers, and addressing inquiries professionally.
- Schedule service appointments and maintain an organized calendar to ensure optimal workflow and customer satisfaction.
- Perform and complete loaner agreements and maintain a fleet of loaner vehicles
- Perform service alert handling for customers, calling customers to set appointments as needed
- Collect and document customer information, vehicle history, and service needs accurately and efficiently.
- Prepare service orders and invoices, ensuring all necessary information is captured before dispatching to technicians.
- Communicate effectively with technicians and service advisors to relay information about customer requests and concerns.
- Follow up with customers regarding service appointments, updates, and post-service satisfaction.
- Maintain cleanliness and organization in the service area and reception to create a welcoming atmosphere for customers.
- Assist with inventory management, including ordering and stocking supplies as needed.
- Perform additional administrative tasks as assigned by service advisors or management.
- Perform service drive duties (including moving and valet cars)
- High school diploma or equivalent; additional automotive or customer service training is a plus.
- Prior experience in a customer service role, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Basic knowledge of automotive services and repair processes is preferable but not required.
- Proficient in using computer systems and software for scheduling and customer management.
- Ability to multitask and work effectively in a fast-paced environment.
- Detail-oriented with good problem-solving skills.
- A team player who can work collaboratively with others.